General Manager

1 week ago

Richmond, United States Delta Hotels by Marriott Richmond Downtown Full time
Job DescriptionJob Description

Managed by SMI Hotel Group, a growing hotel management company with upscale, full-service hotels in Virginia and Texas, the Delta Hotels by Marriott Richmond Downtown is recruiting for an experienced, motivated and dynamic General Manager.  Located in the heart of Richmond's financial district, along the banks of the James River, guests can choose to stay in and enjoy the comfort and style of our casual restaurant and bar, energize in our extensive fitness facilities, or have an adventure of mountain biking or kayaking just steps from our door.  Richmond was named the “Best River Town in America” by Outdoor Magazine, and Delta Hotels by Marriott Richmond Downtown is the most convenient hotel to some of the best urban river recreation in the country.  Shopping, dining, night life, as well as historic Shockoe Slip and Shockoe Bottom are just blocks away, as are the headquarters of some of Richmond’s most prestigious companies.  The property features over 13,000 square feet of flexible meeting and event space, accommodating groups from 5- 500.

Overview:
 

The General Manager has ultimate responsibility for all operations and sales functions within the hotel.  A primary focus of the General Manager is to create a positive work environment where team members feel valued, and where team members value each and every guest, leading to consistently high guest satisfaction. This requires an energetic self-starter who will inspire his or her team to excellence, and verify through regular inspections that product quality and service expectations are met in all areas of the hotel, including cleanliness, maintenance, and adherence to brand standards.

This person is responsible for consistently delivering bottom-line results that meet or exceed goals established for the hotel. He or she will do so by focusing on team member and guest satisfaction, achievement of budgeted revenue, and controlling expenses to maximize profitability.

General Manager Responsibilities:

  • Maintains high level of visibility in the hotel, regularly interacting with guests and team members, and assures through observation that all brand and management company standards are being consistently delivered.
  • Develops subordinates, through training, motivation and mentorship. Holds managers accountable for the success of their departments.
  • Inspires team members to ensure that superior guest service is consistently delivered. Empowers team members to extend appropriate service recovery to resolve guest complaints in a timely manner.
  • Maximizes hotel revenues by anticipating and reacting to evolving market conditions; develops strategic initiatives which capitalize on market demand.
  • Identifies ways to grow RevPAR and RGI through analysis of competitor intelligence.
  • In conjunction with Director of Sales,the General Manager develops, implements, and monitors annual business and marketing plans, to include participation in appropriate local and brand marketing campaigns.
  • Proposes the annual budget and makes recommendations for capital improvements to enhance the assets of the company, increase guest loyalty, and comply with brand standards.
  • Utilizes financial acumen to control labor and operational expenses within budgeted guidelines, ensuring profit maximization.
  • Analyzes business information to identify indicators of product/service successes and opportunities; utilizes this information to improve operational efficiencies and enhance the guest experience.
  • Collaborates with department managers on financial goals and service standards; leads the planning and implementation required to achieve those goals.
  • The General Manager is the face of the hotel in the local community, maintaining an active role in appropriate industry and civic organizations. Builds strong relationships with local officials and top clients.

Qualifications:

  • Bachelor's degree in hotel management or equivalent, with at least 5 years previous General Manager experience in a full service hotel. Marriott experience preferred; major brand experience (Marriott, Hilton or IHG) required.
  • Exemplary interpersonal and leadership skills, always exuding a professional, caring demeanor toward both team members and guests.
  • Strong organizational, time management and technology skills.
  • Documented, proven track record of guest service success.
  • Documented, proven success in achieving revenue and profitability growth.
  • Preference to candidate with strong Food and Beverage operations background.
  • Positive references from superiors, colleagues and subordinates.

Benefits: 

SMI Hotel Group recruits the best and brightest, to support our mission of delivering the highest quality service to our guests. If you believe that you have what it takes, we want to hear from you.

Our industry leading benefit package includes:

  • Health, dental and vision insurance (full-time employees)
  • Paid Time Off (full-time and part-time employees)
  • 401K plan with company match (full-time and part-time employees)
  • Hotel discounts (full-time and part-time employees)
  • Paid holidays (full-time employees)
  • Early access to earned wages (full-time and part-time employees)

In addition, salaried team members receive:

  • Company paid life insurance
  • Company paid short-term and long-term disability insurance
  • Company paid accident and medical indemnity insurance

 

SMI Hotel Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

 

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