Bilingual Customer Service Representative

1 month ago


West Des Moines, United States Watercress Financial Group LLC Full time
Job DescriptionJob DescriptionDescription:

RESUMEN DEL TRABAJO

El Representante de Servicio al Cliente Bilingüe es responsable de todos los aspectos del servicio al cliente en un entorno de centro de llamadas, incluidos, entre otros, el manejo de grandes volúmenes de llamadas entrantes de clientes, consultas de facturación, configuración de pagos de clientes y abordar todas las preguntas relacionadas con la cuenta.


RESPONSABILIDADES

  • Proporcionar información a nivel de cuenta a los clientes, incluidos, entre otros , saldos de cuentas, historiales de pagos, configuración de pagos y solicitudes de pago
  • Llamadas telefónicas de campo, correos electrónicos y solicitudes de chat
  • Manejar la correspondencia entrante, incluidas llamadas, correos electrónicos y chats, de manera eficiente para cumplir con los estándares de rendimiento
  • Investigar discrepancias en la cuenta, incluida la investigación de pagos
  • Completar las llamadas telefónicas de cobro para cumplir con los estándares de rendimiento requeridos
  • Confirmar y/o negociar acuerdos de pago
  • Mantener los objetivos establecidos para la morosidad, los embargos y las pérdidas netas
  • Investigue cualquier discrepancia en la cuenta del cliente
  • Manténgase informado de cualquier cambio en las políticas y procedimientos
  • Proporcionar una resolución oportuna de las quejas, inquietudes y consultas de los clientes
  • Demostrar las 3 P del servicio al cliente: Profesionalismo, Paciencia y tener una actitud de "Las personas primero"
  • Escalar problemas más complejos o difíciles a su líder de equipo
  • Demostrar la voluntad de trabajar en horarios flexibles, fines de semana y días festivos según sea necesario para satisfacer las necesidades comerciales

CALIFICACIONES

  • Diploma de escuela secundaria o equivalente.
  • Se prefiere un título de asociado o licenciatura en un campo relacionado o comparable. Se puede considerar una combinación equivalente de educación y experiencia.
  • Un mínimo de 2 años de experiencia en Servicio al Cliente
  • Debe hablar inglés y español con fluidez

CONOCIMIENTOS Y HABILIDADES

  • Conocimiento y experiencia en un entorno de centro de llamadas
  • Conocimiento de la industria crediticia y financiera
  • Excelente enfoque de servicio al cliente
  • Excelentes habilidades de comunicación verbal y escrita
  • Excelentes habilidades interpersonales, de negociación y de resolución de conflictos
  • Capacidad para priorizar tareas
  • Capacidad para actuar con integridad, profesionalismo y confidencialidad
  • Fuertes habilidades de comunicación, tanto escritas como verbales
  • Gestión superior del tiempo y habilidades organizativas
  • Capacidad para trabajar de forma independiente y dentro de un equipo
  • Dominio de Microsoft Office Suite o software relacionado
Requirements:




  • West Des Moines, Iowa, United States Homesteaders Life Full time

    {"title": "Customer Service Representative - Spanish Language", "description": "Job SummaryWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at Homesteaders Life Company. As a key member of our customer service team, you will provide exceptional support to our Spanish-speaking customers, policy owners, and agents...


  • Des Moines, United States Mom's Meals Full time

    The Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order. Position Responsibilities may include, but not limited to Handle inbound and outbound...


  • Des Moines, United States Mom's Meals, a PurFoods Company Full time

    Job DescriptionPosition SummaryThe Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order.Position Responsibilities may include, but not limited...


  • Des Moines, United States Mom's Meals Full time

    The Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order. Position Responsibilities may include, but not limited to Handle inbound and outbound...


  • Des Moines, United States Mom's Meals Full time

    The Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order. The starting wage is $18.00/hour with weekly pay, PTO, and benefits available after 30 days...


  • Des Moines, United States AdNetAccountNet Inc. Full time

    About Us: AdNet/AccountNet, Inc. is an 8(a), WOSB, LGBTE and WBE owned management consulting firm founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high quality staffing and executive search services. Job Name: Bilingual Customer Service Representative (Remote) Job Description: As a Customer Service...


  • West Des Moines, United States Homesteaders Life Company Corp Full time $49,800 - $53,000

    Job DescriptionJob DescriptionDescription:As a Bilingual Customer Service Representative, you will provide a wide variety of services to funeral homes funeral home preneed counselors, agents, marketing organizations, account executives, and policy owners with a focus on supporting Spanish-speaking customers, policy owners, and agents in both oral and written...


  • West Des Moines, United States Homesteaders Life Full time

    As a Bilingual Customer Service Representative, you will provide a wide variety of services to funeral homes funeral home preneed counselors, agents, marketing organizations, account executives, and policy owners with a focus on supporting Spanish-speaking customers, policy owners, and agents in both oral and written communications. You'll work with a team...


  • Des Moines, United States CarShield Full time

    Job Category : Customer Service Requisition Number : BILIN001323 Apply now Posted: July 19, 2024 Full-Time Locations Showing 1 location 503 Pearl Drive St. Peters, MO 63376, USA Description CarShield is a Best Place to Work, as voted by Glassdoor and the St. Louis Business Journal. We are growing fast and looking to add key talent to the team. We offer a...


  • Des Moines, United States Sitel Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Bilingual Spanish/ English Insurance Customer Service Representative Remote, Any Location, US Bilingual Spanish/ English Insurance Customer Service Representative Customer Service Bilingual Spanish/ English Insurance...


  • West Des Moines, United States Watercress Financial Group LLC Full time

    Job DescriptionJob DescriptionDescription:The home office is located in West Des Moines, IA.Looking specifically for 8 a.m. to 4:30 p.m. or 8:30 a.m. to 5 p.m. Bilingual preferred!Hourly rate = Starting at $22 hourly + up to 7.5% monthly incentive pay after first 90 days. JOB SUMMARYWe are looking for a skilled Customer Service Representative to join our...


  • West Columbia, United States Avenica Full time

    Position: Customer Service Representative (Bilingual- English/Spanish) Location: Phoenix, AZ 85027 Schedule: Must be flexible to work assigned 8hr shift between the hours of 730am-8pm CT, M-F and occasional Saturdays when needed Worksite Arrangement: In-office first 5 months, Hybrid after training period (3 days on-site, 2 remote) Starting Compensation:...


  • West Newton, United States Ultimate Staffing Full time

    Customer Service Representative Bilingual- Portuguese $22.00- $25.00 DIRECT HIRE in Newton, MA Schedule: 8:00 am - 5:00 pm Monday- Friday Responsibilities:Provide phone assistance to clients regarding inquiries, equipment usage, and payment systems. Customer Service Representative, Customer Service, Bilingual, Business Operations, Representative, Accounting,...


  • West Palm Beach, United States Florida One Insurance Full time

    Job DescriptionJob DescriptionAre you a bilingual superstar with a passion for providing top-notch customer service? Imagine coming into our vibrant office every day, ready to assist customers in both English and Spanish. Picture yourself as the friendly face of Florida One Insurance, helping clients navigate through their insurance inquiries with ease. Your...


  • Des Moines, IA, United States Mom's Meals, a PurFoods Company Full time

    Job DescriptionPosition SummaryThe Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order.Position Responsibilities may include, but not limited...


  • West Sacramento, California, United States Fortuna BMC Full time

    Job SummaryFortuna BMC is seeking a highly skilled and experienced Bilingual Customer Service Representative to join our team as a full-time Medical Call Center Agent. This is a remote opportunity that requires a strong background in customer service, healthcare, and bilingual communication skills.Key ResponsibilitiesHandle incoming calls, address customer...


  • West Columbia, United States Kelly Services, Inc. Full time

    #x. A 0; Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries and activities. The Worksite Representative is responsible for handling specific call types and co Customer Service Representative, Customer Service, Bilingual, Representative, Customer Experience, Retail,...


  • West Babylon, New York, United States South Shore Kia Full time

    Job Overview Bilingual Customer Service Representative in the Automotive SectorSouth Shore Kia is currently looking for a dedicated Bilingual Customer Service Representative to enhance our team. If you excel in communication and have a strong commitment to customer satisfaction, this role is designed for you.Key ResponsibilitiesManage scripted communications...


  • West Hartford, Connecticut, United States The Sherwin-Williams Company Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at The Sherwin-Williams Company. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key...


  • West Babylon, New York, United States South Shore Kia Full time

    Bilingual Automotive Customer Service Representative WantedJoin our dynamic team at South Shore Kia, where we value exceptional talent and dedication. If you possess the skills and experience to excel in a fast-paced environment, we invite you to consider this opportunity.At South Shore Kia, we are committed to providing an outstanding workplace for...