Technical Support Agent

3 weeks ago


Bloomington, United States NavitsPartners Full time
Job DescriptionJob Description

Technical Support Agent

Responsibilities:

  • Address incoming technical support inquiries from users via phone and email professionally.
  • Document user information and details of their issues.
  • Prioritize support requests and escalate when necessary.
  • Record and track the resolution process and actions taken.
  • Utilize online resources for updates and troubleshooting.

Must have knowledge and experience:

  • Expertise in Dell and VMware products.
  • Experience in incident response.
  • Background in security.
  • Ability to travel to client locations on short notice.


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