Quality Assurance Associate
1 month ago
Essential Functions
- Prepare, audit and distribute all official gift tax receipts per departmental standards and donor preferences.
- Manage the matching gift process.
- Perform Gift Processing quality assurance review.
- Prepare current monthly pledge reminders.
- Daily scan gift checks and backup documentation into workflow software and route to Gift and Data Services Associates.
- Enter biographical updates in the Development database.
Additional Responsibilities Matching Gifts
- Certify paper and online after the fact matching gift request.
- Scan certified matching forms and online claims into workflow software.
- Prepare, audit and scan matching gifts into workflow software, route to Gift and Data Services Associates.
- Monthly prepare and send notifications to donors who appear to work for a matching company and have not arranged to have their gift matched.
- Update matching information in development database by adding or removing matching claims, employment information and matching policy information.
- Communicate with donors, fundraisers and company representative to resolve issues related to matching gifts.
- Utilize Double the Donation software to increase matching gift revenue.
- Audit tax receipts for accuracy, print and distribute daily per standard methods or stated donor preferences.
- Yearly prepare, audit, print and distribute annual tax receipts.
- Prepare, audit and print Security valuation letters and tax receipts.
- Process replacement tax receipts upon request.
- Prepare administrative letters and emails for Director, Associate and Assistant Director.
- Prepare In Honor of and In Memory of correspondence.
- Prepare Donor Advised acknowledgements.
- Retrieve, open, date stamp and distribute daily mail for Donor Services.
- Scan and index administrative letters to imaging system for future reference.
- Daily retrieve gift information from the Chase lockbox; review and route to Gift and Data Services Associates.
- Scan gift backup documentation received in the office into workflow software, route to Gift and Data Services Associates.
- Monthly pull pledge reports from Ascend, distribute reports to Development staff for review and response.
- Prepare and mail pledge reminders based on responses from Development staff.
- Request system corrections as needed.
- Prepare pledge write-off forms and route for approval.
- Perform quality assurance review of gift and pledge sessions.
- Identify data entry errors; work with supervisor to correct errors prior to daily posting of gifts and pledges in development database.
- Daily scan all checks to the bank for deposit.
- Review system audit reports monthly and work with various supervisors to correct post processing errors.
- Process credit card gifts via the lockbox or by phone.
- Serves as a backup to establish new designations in Ascend database.
- Monitor Gift Acknowledgment email account responding to incoming request or route to appropriate staff member.
- Assist donors calling via our 800 line, route to appropriate staff as necessary.
- Monitor Solicitation Coding inbox, code special handling request in Ascend database.
- Enter various biographical updates in Development database.
- Assist with special biographical projects.
- Assist with interims review process in Ascend.
Skills, Knowledge and Abilities
- Personal computer and related software skills necessary, Salesforce experience a plus.
- Ability to create mail merges.
- Excellent customer service orientation.
- Strong organization skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to use good judgment, diplomacy, maintain confidentiality.
- Occasional evening and Holiday work.
- Regular and reliable attendance are requirements of this position.
- Ability to work well with others in a team environment with minimal supervision.
Required Education/Experience and Benefits
- High School Diploma or equivalent required.
- A minimum of three years of clerical and data entry experience required.
- Experience in assisting customer or constituent relationships through excellent written and verbal communication.
- Experience with matching gifts or comparable experience preferred.
- Understanding of gift processing preferred.
Benefits Summary for eligible employees:
- 10 paid holidays per year.
- Accrue up to 22 vacation days a year.
- Traditional pre-tax 403(b) and Roth retirement plans available.
- 10% employer contribution to your retirement plan and immediate vesting.
- Health Savings Account- earn up to $450 annually towards medical expenses.
- Employer funded Preventative Dental and Vision insurance.
- Tuition discounts on eligible programs at Purdue University and Purdue Global for qualified employees, spouses, and dependents.
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