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Call Center/Bilingual
3 months ago
Customer Service Representative responsibilities may include the following:
- Managing high volumes of incoming calls.
- Generating sales leads.
- Identifying and assessing customers’ needs.
- Building sustainable relationships and trust with customers through open and interactive communication.
- Providing accurate, valid, and complete information by using the proper tools and training.
- Meeting personal/customer service team sales targets and call handling quotas.
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
- Keeping records of customer interactions, processing customer accounts and filing documents.
- Following communication procedures, guidelines and policies.
- Taking the extra mile to engage customers.
You will need to have the following:
- Proven customer support experience or other experience as a client service representative.
- Track record of exceeding quotas.
- Strong phone contact, handling skills, and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of people.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
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