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Administrative Assistant

3 months ago

Albuquerque, United States Boston Government Services, LLC Full time
Job DescriptionJob Description

Boston Government Services (BGS) is seeking an Administrative Support to support our client in Albuquerque, New Mexico.

Boston Government Services is an engineering, technology, and security firm helping to advance missions of national importance for government programs, national laboratories, national security facilities, nuclear operations, and complex projects. We support clients at every stage, from strategic planning and program management to the execution of engineering and technical activities. We work to attract and retain the best talent because the best talent delivers the best results for our clients. Our capabilities are based on our experience in complex, secure, and highly regulated environments. We leverage our experience and capabilities to provide mission-driven solutions tuned to our client's mission needs and strategic direction.

We are passionate about our culture At BGS, we hire people who will bring their whole self to work each day because we value operating with openness and inclusivity, welcoming and respecting all. BGS cares for each employees’ well-being by offering a comprehensive benefit package and providing a culture of exciting work, excellence, and fun.

If you align with BGS’ company values and culture, we would love for you to explore opportunities to join our growing team by checking out the job description below

About Our Team:

Our organization contributes to mission success by serving as a security resource to partner and collaborate with stakeholders. Our commitment includes fulfilling security requirements, delivering exceptional customer service and providing comprehensive training. Security Information & Awareness works to mitigate risk and ensure timely effective solutions.

What your Job will Be like:

  • Answer phone calls, emails and/or instant messages to provide answers related to safeguards and security program requirements and polices, as well as identify other corporate resources to assist our members of the workforce.
  • Maintain current knowledge of security procedures, equipment standards, and technology, encompassing multiple security subject areas.
  • Employ in-depth interview techniques to ascertain the customer needs.
  • Accurately disseminate security-related information to members of the workforce through effective verbal or written communications.
  • Review and update program documents and related security knowledge base articles.
  • Work closely with the Security Incident Management Program (SIMP) team to assist receiving initial calls and provide administrative support to help with potential incidents of security of concern.
  • Collaborate with the Security Awareness Team, and Security Communication/Outreach points of contact to aid in effective small and broader communications.
  • Assist with development of metrics that are used to track and trend data.
  • Regularly collaborate with program points of contact from various Safeguards & Security topical areas to ensure content provided to the community is accurate.

Qualifications we Require:

  • High school diploma plus five (5) or more years of related experience; or equivalent combination of education and experience.
  • Three (3) years of customer service-related experience.
  • Ability to obtain and maintain an active DOE Q security clearance. (Not required to start.)

Qualifications we Desire:

  • Experience providing excellent customer service with a strong customer focus to a diverse community.
  • Experience with providing call center and/or help-desk related support.
  • Demonstrated ability to work effectively with other team members, but also independently (with minimal supervision), in a fast past paced, dynamic environment while meeting short deadlines/deliverables.
  • Computing skills to include experience with MS Office, SharePoint and WordPress.
  • Knowledge and experience in one or more security topical areas (e.g., Information Security, Physical Security, Personnel Security, Incidents of Security Concern).
  • Familiarity with federal security policies (e.g., directives, code of federal regulations).
  • Broad understanding of programs, policies, organizations, procedures, and administrative systems.
  • Demonstrated ability to solve problems and achieve results.

Benefits:

BGS offers a competitive total compensation package to eligible employees. Benefits include Health, Dental, Vision, Life Insurance, Paid Vacation, 401K, Long and Short-Term Disability.

EEO:

Boston Government Services, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.