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Store Operations Manager

4 months ago

Arlington, United States Infrahire Full time
Job DescriptionJob DescriptionInfraHire is looking for Store Operations Manager in Arlington, VA

Job description

The Store Operations Manager is responsible for the overall sales, profitability, customer service, visual strategies, operations, and inventory management for an assigned location/s. The Store Manager supervises and motivates the store team, providing inspiration to drive sales and exceed customer service expectation through coaching, providing effective feedback and reward and recognizing accomplishments. Store Managers must promote a fun and positive work environment that fosters open communication, encourages teamwork and inspires creativity.

Our expanding business is looking for candidates who can demonstrate:

Leadership

Setting goals for the work group, developing organizational capability, and modeling how we work together:

Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.

Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.

Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.

Manages with integrity, honesty and knowledge that promote the culture, values and mission.

Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store employees to ensure smooth flow of operations.

Ensures highest quality of products are being served to the customer including all drinks (effectively ensures product integrity). Ensures that all product serving procedures are adhered to.

Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.

Planning and Execution

Developing strategic and operational plans for the work group, managing execution, and measuring results:

- Monitors and manages store staffing levels to ensure employee development and talent acquisition to achieve and maintain store operational requirements.

- Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations.

Execute functional responsibilities:

Solicits customer feedback to understand customer needs and the needs of the local community.

Plans for and achieves operational goals in the store. Requirements include inventory management, target COGS, wastage control, returns control, store setup and product layout, hygiene.

Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives. Resources include Partner Resources, Marketing, Employee & Asset Protection, Food & Beverage, Coffee, and Retail Implementation.

Actively manages store employees by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management tools to support organizational objectives.

Challenges and inspires employees to achieve business results.

Works together with all the employees in the front house and leads by example and takes ownership of all store processes

Challenges and inspires team members to achieve business results.

Ensures employees adhere to operational requirements.

Develop and use of new, creative and effective methods of recognition.

Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where employees are valued and respected.

Actively recruits and networks for all store level open positions. Ensure staff availability agreements along with a hiring/training plan is in place to support the in store experience and sales goals while managing labor costs.

  • Responsible to ensure that all associates are current and up to date with product knowledge, product use, and related product market basket application through a commitment to formalized training and development within prescribed time lines and standards.

Requirements and qualifications:

  • 3 years of experience in restaurant industry
  • 3 years of experience customer service management
  • Minimum 1 year of restaurant management (including kitchen management)
  • Extensive food knowledge
  • Computer literacy
  • Strong leadership, motivational and people skills
  • Hard Working
  • Good financial management skills
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skill s
  • Culinary school diploma or BS degree in Business Administration preferred (or equivalent)
  • Serv Safe Certification (or ability to obtain within 6 months)
  • Hard worker
InfraHire is an Equal Opportunity Employer