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Store Operations Manager

2 months ago

Arlington, Virginia, United States Smoothie King (SKFI) Full time
Overview

We are seeking a purpose-driven Store Operations Manager to become a key representative of our brand.

In this position, you will be tasked with fostering a supportive environment that encourages teamwork among the store staff, while ensuring a steadfast commitment to operational excellence.

The Store Operations Manager will enhance the team's capabilities to deliver the 'Smoothie King Experience' for both employees and customers, formulating effective strategies to achieve positive results while balancing other corporate objectives, with a focus on strategic, operational, and leadership excellence.


Workforce Management:

Oversee the comprehensive management of the team, which includes staffing, recruitment, onboarding, and scheduling.

Develop and execute a consistent strategy for attracting, sourcing, and onboarding team members who resonate with our mission and possess a passion for service.

Carefully guide and complete the orientation process to ensure a smooth start for new hires.

Organize shifts to meet the needs of both staff and customers.

Effectively delegate tasks to ensure the successful operation of your store.


Learning and Development:

Empower team members with the necessary knowledge, skills, and abilities to achieve excellence.

Ensure team members are well-prepared for success by strategically scheduling, communicating, and executing training sessions to minimize disruptions to the customer experience.

Identify knowledge and skill gaps in new team members and tailor training programs for continuous improvement in those areas.

Support team member career growth by identifying potential career paths, providing mentorship, and facilitating internal mobility.

Ensure the store has a certified trainer to conduct training for new employees.


Operational Excellence and Continuous Improvement:

Utilize appropriate systems to consistently deliver the Smoothie King Experience and provide guidance for ongoing enhancement.

Employ operational tools such as P&L statements, daily checklists, cash & deposit logs, and inventory management tools to achieve operational excellence.

Ensure compliance with food safety standards, store appearance, and cleanliness are maintained in accordance with Smoothie King brand guidelines.

Share key information on the daily plan so Team Captains can effectively manage shifts.

Oversee cash activities for the store and validate and reconcile cash and time logs for accuracy and coaching opportunities.


Sales and Inventory:

Ensure optimal product placement and quantities to boost sales growth while minimizing waste.

Analyze store environment and Key Performance Indicators (KPIs) to identify issues, concerns, and opportunities for improvement and adjust accordingly.

Develop local marketing strategies to support brand initiatives, including initiating community outreach through marketing and special events.

Establish a weekly inventory plan and maintain inventory flow using point-of-use, front stock, back stock, and replenishment signals.

Ensure the store is set and maintained to expectations and adjusted appropriately to meet specific needs using pars and plan-o-grams.


Culture and Team Engagement:

Promote a positive work environment, encourage open communication, and foster team member involvement in decision-making processes.

Lead the team by setting clear performance expectations, providing regular feedback and coaching, and conducting performance reviews.

Recognize and reinforce individual and team achievements using existing recognition tools and programs, while also exploring new and creative methods of acknowledgment.

Champion the implementation of company guidelines through action planning and inspire the team to meet standards in alignment with our brand vision.

Drive cross-departmental collaboration initiatives to streamline processes and enhance communication.


Qualifications:

A high school diploma is required; an associate or bachelor's degree in business, hospitality management, or a related field is preferred.

A minimum of 2 years' experience as a manager or supervisor in a restaurant or similar retail customer service environment.

A valid driver's license and proof of adequate car insurance are required.

Basic computer skills (Microsoft Word, Excel, and general POS functionality).

Familiarity with OSHA, EEOC, and other federal and state laws and local regulations.

ServSafe Certification is preferred.

A personal passion for health and fitness is a plus.


What We Offer:

Experience a vibrant work environment with an energetic atmosphere and supportive team members.

We are committed to maintaining an environment our team members can take pride in, grounded in our core values:

  • We Are Better Together
  • We Keep Evolving
  • We Live Our Mission
  • We Do the Right Thing
  • We Focus and Finish

With our core values guiding every decision, we foster collaboration, passion, and a limitless mindset regarding your future. Our team enjoys a comprehensive benefits package, complimentary smoothies, flexible work schedules, office lunches and gatherings, monthly fitness challenges, free gym access, and various enjoyable activities to ensure Smoothie King is a happy and healthy workplace.


Our Mission:

To inspire individuals to lead a healthy and active lifestyle.


Our Vision:

To be an essential part of every health and fitness journey.


Our Values:

We are proud to be an equal opportunity employer, considering all qualified candidates without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, or medical condition or disability.