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Chat Support Professional

1 month ago

New York, United States Young Risers Full time
Job DescriptionJob Description

Young Risers, a leading education management company, is seeking a highly motivated and customer-oriented individual to join our team as a Chat Support Professional. In this role, you will be responsible for providing exceptional customer service to our students and parents through online chat support. If you have excellent communication skills, a passion for helping others, and a strong understanding of education management, we want to hear from you.


Responsibilities
  • Assist students and parents in resolving technical issues related to our education management platform
  • Provide prompt and accurate responses to inquiries through online chat
  • Guide customers through the registration and enrollment process
  • Troubleshoot and resolve any issues or concerns raised during chat conversations
  • Escalate complex issues to the appropriate department for resolution
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with cross-functional teams to improve the overall customer experience

Requirements

  • Bachelor's degree in Education, Business, or a related field
  • Proven experience in a customer service or support role
  • Excellent written and verbal communication skills
  • Strong problem-solving and critical-thinking abilities
  • Proficient in using chat support software and other communication tools
  • Ability to multitask and prioritize tasks effectively
  • Attention to detail and strong organizational skills