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Director of Operations

3 months ago

Lexington, United States Phoenix Senior Living Full time
Job DescriptionJob DescriptionDescription:

Phoenix Senior Living is seeking a Regional Director of Operations to join the team

Please note this position is 100% travel in Kentucky and surrounding states.


The Regional Director of Operations reports directly to the VP of Operations.


PURPOSE

The Regional Director of Operations is responsible for and oversees the overall management and operations and execution at the regional level for communities assigned within his/her portfolio. S/he is responsible for innovating and implementing processes and procedures to enhance the development of talent and systems; providing leadership, development, execution, business management and strategy with a focus on overarching strategic priorities:

  • Attract, retain, and develop top talent
  • Provide innovative, incomparable, outstanding and consistent care & services
  • Maximize profitability through revenue generation and expense control
  • Retain and enhance Phoenix culture

S/he is responsible for generating and overseeing new third-party management business for Phoenix Senior Living.


PRINCIPLE DUTIES AND RESPONSIBILITIES

ANALYSIS / REPORTING

  • Overall knowledge of Profit & Loss (P&L) business management (pricing, financial reporting, census measures, variance reports, labor reports
  • Understands and utilizes the business intelligence reports / tools to manage and enhance their business operation
  • Utilizes marketing and sales data for decision-making and business planning
  • Understands & leverages multiple revenue drivers (beyond occupancy levels) that drive the top line (e.g. pricing, inventory management, care levels)
  • Process and submits expenses and budget data timely per Phoenix policies and internal business controls
  • Forecasts monthly and quarterly P&L statements
  • Conduct monthly review of community & corporate office P&L statements

FINANCIAL MANAGEMENT

  • Understands and demonstrates operating efficiencies and expense control; manages/leads net operating income
  • Develops and implements annual operating and capital budgets
  • Tracks capital expenditure budget balances
  • Compiles and analyzes departmental wage adjustment proposals
  • Identifies and analyzes group purchasing possibilities

PROBLEM SOLVING / COMMUNICATION

  • Effectively presents operating results to COO/Senior Leadership team and develops plans and action steps to enhance performance
  • Serves as a liaison between the field and COO/Senior Leadership team
  • Researches the root causes of problems and develops plans to resolve them
  • Effectively responds to and communicates about crisis situations

SALES / MARKETING

  • Effectively manages sales and marketing with information systems, Marketing Action Plan’s, critical success factors, etc.
  • Manages and builds client relationships
  • Demonstrates innovative, entrepreneurial thinking in response to competitive trends and business development opportunities
  • Tracks and responds to market trends

TALENT DEVELOPMENT

  • Effectively develops talent (mentoring EDITs, Executive Directors, Senior Executive Directors, and Regional Associates)
  • Recruits at all levels of the company
  • Participates and encourages leadership development
  • Manages employee performance through the use of performance review, action plans, and progressive discipline
  • Implements and adheres to training programs and processing
  • Embraces and champions corporate growth, to include possible redesign of role
  • Effectively adapts to multiple roles in one (Executive Director, Mentor to EDIT and Executive Director, Regional Nurse)
  • Manages succession planning



Requirements:

SKILLS AND ABILITIES

  • Possesses an operational knowledge of all departments in an Assisted Living community
  • Demonstrates financial acumen by reviewing financial information and developing a strategy to improve / maximize performance
  • Possesses human resource skills (management and labor law, etc.)
  • Demonstrates knowledge of senior living environment (regulations, OSHA)
  • Demonstrates computer literacy and familiarity with a variety of office software, including but not limited to word processing, spreadsheets, data base managers and presentation software.
  • Demonstrates ability to maintain a high level of confidentiality regarding residents, associates, staff, corporate office and the communities
  • Ability to handle multiple and competing properties
  • Ability to delegate assignments to the appropriate individuals based on their skills, roles and interest
  • Able to travel inside and outside of geographical area


EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION

Education:

  • Bachelor’s degree in Business Administration, Human Resources Administration, Gerontology or other course of study that relates to service to the elderly, preferred.

Previous Experience:

  • Demonstrated, successful operations experience specific to independent, assisted, Alzheimer’s, CCRC communities or related fields.

License:

  • Valid driver’s license to operate an assisted living facility, if mandated by the State in which the community is located.