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HVAC Customer Service Representative
2 months ago
HVAC Customer Service Representative
At Robbins Heating & Air Conditioning, Inc., we take pride in the ability of our team to provide exceptional customer service and workmanship at great value. We use only high-quality equipment from leading manufacturers in the industry and we employ NATE-certified technicians whose expertise is matched only by their courteousness and professional demeanor.
We are currently looking for a Customer Service Representative to join our Team
Position Summary: This full-time Customer Service Representative will interact with Robbins Heating & AC customers by addressing concerns and inquiries, resolving complaints, and scheduling Service and Maintenance requests. This position requires patience and strong attention to detail.
Benefits:
- Medical/Dental/Vision Insurance
- Paid Vacation
- Paid Holidays
- 401k Match
- Company Provided Uniforms
- Continuous Training
- Company Paid Certifications and Opportunities
- Company Outings such as, Summer BBQ and Family Christmas Party
- Provided Snacks and Drinks
- Twice a Year Bonus'
- Spiffs and Incentives
- Quarterly Team Breakfasts
- Birthday Celebrations
- Achievement Celebrations
- Tenure Incentives
Work Hours: Monday-Friday, 8am - 5pm
Pay Range: Starting at $16.00 per hour + spiffs and incentives
Job Duties/Responsibilities:
- Interact with customers via telephone, email, or in person to provide support and information on products or services.
- Maintain technicians' daily schedules.
- Maintain customer accounts and record detailed customer interactions.
- Keep customers apprised of the tech's schedule/lead times.
- Resolve customers' concerns and answer customers' questions to your best ability.
- Follow communication procedures, guidelines, and policies.
- Perform other related duties as assigned.
Required Qualifications/Attributes:
- High school diploma or GED
- Ability to multi-task, prioritize, and manage time effectively.
- Great communication skills and ability for active listening.
- Organizational skills
- Ability to adapt/respond to different types of characters.
- Strong phone interaction skills and active listening
- Computer skills & ability to learn new software.
- 2+ years of customer service and scheduling experience
- Knowledge of industry is recommended but not required.
