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Claims Services Representative
1 month ago
The Claims Services Representative will deliver excellent customer service through fast and accurate processing of notices, communication, and coordinating with other departments to resolve claims.
Shift available: Monday-Friday 10AM-7PM
ESSENTIAL FUNCTIONS
- First point of customer contact for general claim inquiries
- Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer satisfaction
- Upload claim correspondence timely to avoid any delays in the claim process
- Assign new claims to Claim Examiner based on outline criteria
- Assign appropriate vendors to perform mitigation/special services as needed
- Manages Field Adjuster Assignments for timely inspections
REQUIRED SKILLS & EXPERIENCE
- Expert data entry skills and impeccable attention to detail
- Excellent verbal and written communication skills
- Proficient in Microsoft Outlook, Microsoft Word and Microsoft Excel with extensive working knowledge of Microsoft Excel formulas and spreadsheets
- Ability to manage multiple priorities within a fast paced and high-volume environment
- Ability to work well in a team-oriented environment, as well as independently
- Strong phone etiquette and Customer Service experience
EDUCATION & TRAINING
- High school diploma required; Associate degree preferred
EXPERIENCE
- Two years or more related experience and/or training; or equivalent combination and experience
LICENSES OR CERTIFICATIONS
- Insurance 6-20 License, preferred
PERFORMANCE OF JOB DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with HCI policy and applicable law. HCI cannot guarantee any accommodation requested by an employee and this job description does not constitute an agreement to do the same. Employees must review HCI’s policies regarding reasonable accommodation and notify the Human Resources Department regarding any accommodation request.
NATURE OF JOB DESCRIPTION
This is a primarily hybrid remote position that does require one week per quarter in-office. Candidates must live within 60 miles of 3802 Coconut Palm Drive, Tampa, 33619.
This is not a complete itemization of all facets of this position. While this is intended to be an accurate reflection of the current job, HCI reserves the right to revise the job or to require that other or different tasks be performed as assigned. This job description is not an employment agreement or contract. Employment with HCI is on an “at-will” basis and may be terminated by HCI or an employee at any time and for any reason.
