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Manager of Patient Navigation
2 months ago
Reporting to the Executive Director, the Manager of Patient Navigation will manage the activities of the nurse and social work navigation team working from both the BTN headquarters and from remote locations. This full-time role (5 days/week) is pivotal in ensuring the delivery of high-quality, patient-centered navigation support.
To be successful in the role, the Manager of Patient Navigation must:
- Drive process improvement to ensure appropriate mechanisms are in place for efficient, high touch navigation support that incorporates best practices
- Develop tools and implement procedures for hiring staff and coordinate the onboarding process
- Assess skillsets of existing staff (currently 9 nurse navigators and 3 social workers), and identify opportunities for continued education and professional growth and development for staff within navigation
- Integrate patient navigation performance metrics and work collaboratively with leadership to report and assess those metrics
- Oversee and evaluate the performance of all nurse and social work navigators and perform routine employee performance evaluations as required from time to time by company policy.
- Implement programs and procedures to harmonize the work of home office-based and remote navigation teams and balance the caseloads among all navigators
- Serve and/or become a leader in local and national associations involved with patient.
- Coordinate with BTN operations on providing clinical trial evaluations and recommendations as well as for gathering patient medical records
- Represent the organization at conferences and other events as needed
- Update Executive Director regularly regarding operational challenges and opportunities
- Undertake other duties as assigned by Executive Director
- Degree in nursing, social work or other similar field relevant to the mission of BTN
- 15+ years of progressive management responsibility; experience in nursing/social work field preferred
- Team player with proven motivational and staff leadership abilities; "can do" attitude with strong sense of accountability
- Strong written and oral communication skills
