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Restaurant Supervisor at Crowne Plaza Knoxville Downtown University
4 months ago
$200 Sign-On Bonus*
Receive a $100 bonus after your first 30 days and an additional $100
after successfully completing your first 90 days
Benefits
Health, Dental, Vision & Life Insurance
Free Employee Meal
Employee Discounts at all IHG Hotels
Free Parking on Property Parking
Discounted Bus Passes
Opportunities for Monthly Bonuses
Crowne Plaza Knoxville Downtown University in Knoxville, TN is looking for a restaurant supervisor to join our team. We are located on 401 W. Summit Hill Drive. Our ideal candidate is a self-starter, motivated, and reliable.
Responsibilities
· Creates 100% guest satisfaction by providing exceptional service exceeding guests’ expectations
· Supervises the operation of hotel restaurant and lounge
o Possesses a valid liquor card at all times
o Coordinates the setup of restaurant and lounge areas in accordance with company standards
o Confirms daily specials and new menu additions with the Executive Chef
o Oversees the food and beverage service provided in assigned outlets; coaches employees on effective service and food presentation techniques
o Inspects restaurant and lounge areas on an on-going basis and takes appropriate steps to ensure facilities meet or exceed hotel standards at all times
o Conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items
· Adheres to legal and/or company policies and standards
o Understands and follows the laws and guidelines for beverage service
o Handles cash, checks and/or credit cards in accordance with company policies
· Ability to perform considerable amounts of physical activity on a continual basis
Qualifications
· Must be 18 years of age or older
· ABC Card: This position is required to possess and maintain a valid ABC card at all times.
· Stand-up and/or one-on-one training: Skilled in the use of techniques and strategies required to deliver training material in group and one-on-one settings
· Performance management, supervisory: Demonstrate ability to relate to, communicate with, and motivate employees to sustain high performance and quality levels
· Organization: Demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time
· Technical service skills: Demonstrate understanding of the technical service skills for assigned area (ie. food & beverage service, housekeeping, etc.)
· Point of sale: Skilled in utilization of point of sale systems and/or other back of the house systems.
· Upselling: Know the available products and services and suggest alternatives.
We are looking forward to hearing from you.
