Transportation Customer Sales Representative

2 weeks ago


Denver, United States NHT Logistics, Inc Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Company parties
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Tuition assistance

Reports to: Logistics Director
Supervisory Responsibilities: No
FSLA: Exempt, with commission plan to follow.



Purpose: The Transportation Customer Sales Representative is responsible for growing our customer base and retaining existing business as well as prospecting and selling services to new customers.

Responsibilities/Essential Functions:
  • Account management to retain and grow existing accounts.
  • Track and trace all active orders for current on-time status and proactively contact customers, providing them with shipment status.
  • Work closely with the operational staff to ensure customers needs and expectations are met.
  • Seek alternate solutions with customers in the event of a service deviation, including change of pick up or delivery appointments.
  • Record customer complaints regarding freight orders.
  • Remedy customer complaints regarding service to maximize customer satisfaction.
  • Perform other duties and special projects as assigned by management.
  • Perform core-selling activities, including sales call preparation, execution of sales calls and post-call analysis and reporting.
  • Prospect leads and perform heavy cold calling (phone, email, site visits) to build pipeline.
  • Heavy price and service negotiation with customers.
  • Develop and execute field sales business plans to grow revenue.
  • Meet or exceed revenue goals.

Education & Experience:
  • Bachelors degree in business or transportation field is preferred.
  • Knowledge of Lancaster County trucking market a plus
  • 3+ years experience in the transportation industry with a focus in a sales-oriented position.

Skills & Competencies:
  • Excellent communication and customer service skills required.
  • Ability to thrive in a start-up environment with a high growth potential.
  • Strong relationship building skills, negotiating power and ability to multi-task.
  • Entrepreneurial spirit.
  • Prior experience working in a deadline driven environment.
  • MS Office proficient
  • TMS Software experience is preferred but not required.
  • Valid Drivers License.


Physical Requirements / Environmental Conditions:
The Transportation Customer Sales Representative is largely a sedentary position in an office environment that uses office equipment, computers, and phones. Visual acuity and occasional lifting of supplies and materials is necessary.

Work Hours: Monday through Friday, 8:00 am to 5:00 pm


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