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Retail Store Manager
1 month ago
Looking for a Store Manager for our locations in downtown Palm Springs. The position will manage two nearby stores that specialize in an amazing selection of accessories, collectibles, keepsakes and gifts. The manager will oversee the overall successful operation of the stores and meet weekly/monthly/yearly financial targets.
REQUIREMENTS:
2 + years of management
Excellent sales and customer service skills and ability to train new salespeople
Strong written and verbal communication skills
Ability to create functional spreadsheets and manipulate data in Microsoft Excel
Comfortable using cloud based business applications and systems
Strong math skills a plus
This position is Full-time and requires a fexible schedule, including weekends, evenings, and holidays. Some travel related to training, attending tradeshows and obtaining supplies is required.
SALES:
- Trains store employees to increase sales by greeting, engaging with the customer, giving information on products and promotions, encouraging multiple purchases, and providing fast and accurate check-out.
- Ensures that all store employees are meeting expectations of excellent customer service, sales and use coaching, training, counseling and the disciplinary process as necessary to address problems and improve performance.
- Monitors the sales floor and adjusts staff deployment to provide the best service for customers and to comply with business needs.
STAFFING:
- Monitors that employees' #1 focus is selling product and actively engaging with customers.
- Schedules staff, maintains payroll targets and labor budgets.
- Trains staff.
- Administers progressive discipline as neccessary.
- Recruits and hires staff as needed.
MERCHANDISING:
- Oversees store merchandising by monitoring sals and keeping up with stock.
- Manages and merchandises best sellers per season throughout the store.
- Assesses effectiveness of different product displays and store layouts.
- Orders and fulfills product and keeps up with inventory that aligns with best sellers and market trends
- Oversees staff on stock display and rotation to ensure every space is optimized.
OPERATIONS:
- Oversees the procressing of daily cash deposits.
- Approves customers returns and exchanges.
- Maintains inventory control and audits when necessary.
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