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Customer Service Manager
4 months ago
DIRECT HIRE | CUSTOMER SERVICE MANAGER | Phoenix, AZ |
We are in search of an experienced Commercial Roofing Service Manager. This individual will be accountable for overseeing all service operations within our company, guaranteeing customer satisfaction, upholding quality and safety standards, and reaching financial objectives.
- Anticipate $100K-$125K, based on experience
- Looking for previous experience managing customer service departments (construction services related)
- Full suite of benefits
This position will coordinate the scheduling and implementation of service projects, assess customer and vendor performance, and swiftly address any arising concerns. Moreover, you will mentor and guide team members to ensure all service targets are met.
Position Overview
- Manage sales and collection of service requests for the Customer Service Division
- Ensure timely processing of warranty and billable service requests
- Maintain a positive company image and nurture public relations
- Support Service Coordinators, Service Sales Staff, and Service Technicians
- Report to General Manager
Essential Job Functions
- Supervision & Training
- Operational Management
- Customer Relations
- Administrative Tasks
- Revenue & Client Development
- Data Management
- Disciplinary Actions
- Vehicle Maintenance
EEO