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-Help Desk Analyst 2 at OH
2 months ago
Education:
Preferred Education:4-year college degree
Years of Relevant Experience: 2 years
Key Skills:
Process andschedule for videoconference requestsand manage other issues viatelephone and email. Last year wescheduled over 12,000 conferences.
Utilize MicrosoftO365
Assist withday-to-day management of videoconferencing operations for our multisitevideoconferencing network
Use professionalwritten and oral communication
Work successfullyacross multiple teams
Provide analyticaland troubleshooting support for video endpoints and fiber networks
Support conferenceroom meetings, point-to-point and multipoint (bridge) video teleconferences
Prefer experiencewith Polycom and Cisco infrastructure and endpoints
Provide limitedaudio/video support for management off-site activities
Maintain strictconfidentiality for all videoconferencing activities
Report operationaland technical issues to managers.
SkillRequired / DesiredAmountof ExperienceExperience with Polycom RMX, Resource Manager, and endpointsHighly desiredCollege DegreeRequired4YearsUtilize Microsoft Office 365RequiredUse professional written and oral communicationRequiredWork successfully across multiple teamsRequired