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Customer Call Executive

2 months ago

Chicago, United States Pattern Promotions Full time
Job DescriptionJob Description

Customer Call Executive - Pattern Promotions

Location: Chicago, IL
Job Type: Full-time (38 hours per week)
Salary: $600 to $800 per week

About Us:
At Pattern Promotions, we believe in creating future managers. We offer all of our collaborators an equal opportunity to progress their careers to a higher level. Great work comes with dedication, collaboration, and genuinely caring about our client's objectives and outcomes.

Job Description:
We are looking for a motivated and customer-focused Customer Call Executive to join our team. As a Customer Call Executive, you will be the first point of contact for our clients, ensuring they receive exceptional service and support. This role is perfect for individuals who thrive in a dynamic environment and are passionate about building positive relationships with customers.

Responsibilities:

  • Handle inbound and outbound calls in a professional and courteous manner
  • Address customer inquiries, resolve issues, and provide information about our products and services
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with other departments to ensure customer satisfaction
  • Follow up with customers to ensure their issues are resolved
  • Identify opportunities to upsell products and services
  • Meet or exceed performance targets and KPIs

Qualifications:

  • High school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Ability to work effectively in a fast-paced environment
  • Basic computer skills and familiarity with CRM software
  • Previous customer service or call center experience is a plus but not required
  • Positive attitude and a willingness to learn

Benefits:

  • Competitive weekly salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Opportunities for career advancement
  • Supportive and collaborative work environment

Join Pattern Promotions as a Customer Call Executive and take the first step toward a rewarding career with endless opportunities for growth. Apply today and become part of a team that values dedication, collaboration, and excellence