Customer Service CCaaS Technology Lead
2 weeks ago
We are seeking a highly skilled Customer Service CCaaS Technology Lead to join our team. As a key member of our organization, you will be responsible for leading the end-to-end delivery lifecycle of complex, global, and large-scale Service technology solutions for customer channel solutions and CCaaS solutions.
Key Responsibilities:- Lead the implementation of CCaaS technologies, ensuring projects are delivered on time, within scope, and within budget.
- Collaborate with cross-functional teams to align project goals with business objectives.
- Provide strategic guidance to clients on optimizing their CCaaS platforms to enhance customer experience, streamline operations, and achieve business goals.
- Foster strong relationships with clients, acting as the primary point of contact throughout the implementation process.
- 3+ years of experience in designing, architecting, and delivering cloud contact center, WFM, and analytics platforms.
- 3+ years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, and agent scorecard.
- Experience with Service channel experience design, implementation, and execution.
- Strong understanding of PCI/PII security and data privacy requirements.
- Strong knowledge of project management methodology, including the ability to develop detailed work plans and specifications, identify and resolve issues, manage risk, and run team meetings.
- Minimum 3 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms.
- Experience with Service channel experience design, implementation, and execution.
- Experience in algorithmic decisioning or interactive management.
- Experience with defining, designing, and implementing a development architecture leveraging CI/CD principles.
Travel: As required for client support.
Location: Primary residency within 90 minutes of an approved Accenture office.
-
Technology Delivery Lead
10 hours ago
Chicago, Illinois, United States Hispanic Technology Executive Council Full timeAbout the Role:We are seeking a seasoned Delivery Lead to join our team in Resources/Chemicals & Natural Resources. As a key member of our delivery team, you will be responsible for leading the delivery of projects and programs of work on a large, complex account operating in a multi-geography delivery model.Key Responsibilities:Manage project delivery of...
-
Principal Solutions Consultant
6 minutes ago
Chicago, Illinois, United States Sprinklr Full timeUnlock Customer Happiness with SprinklrSprinklr is a leading enterprise software company that empowers organizations to deliver exceptional customer experiences. As a Principal Solutions Consultant, you will play a crucial role in helping our clients achieve their customer experience goals.Key Responsibilities:Partner with our sales organization to drive...
-
Customer Service Lead
13 hours ago
Chicago, Illinois, United States Circle K Full timeLead Customer Service RepresentativeCircle K is seeking a skilled and experienced Lead Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading a team of customer service representatives.Key...
-
Customer Service Lead
4 weeks ago
Chicago, Illinois, United States Circle K Full timeLead Customer Service RepresentativeCircle K is seeking a skilled and customer-focused Lead Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example to ensure a positive shopping experience for all customers.Key...
-
Customer Service Team Lead
4 weeks ago
Chicago, Illinois, United States Enova Full timeAbout the RoleWe are seeking a highly skilled Customer Service Team Lead to oversee the day-to-day functions of a team of representatives in a contact center environment. As a key member of our Operations Team, you will be responsible for teaching, training, and mentoring representatives to ensure success and a quality customer experience.Key...
-
Assistant Director of Technology Service Lead
5 hours ago
Chicago, Illinois, United States Oak View Group Full timeAbout Oak View GroupOak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Our 360-degree solution set includes a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing...
-
Customer Service Lead
4 weeks ago
Chicago, Illinois, United States FedEx Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Lead to join our team at FedEx Office. As a key member of our retail operations team, you will be responsible for delivering exceptional customer service, managing production flow, and providing leadership to team members.Key ResponsibilitiesProvide consultative customer service to...
-
Lead Customer Service Representative
3 weeks ago
Chicago, Illinois, United States Fifth Third Bank, N.A. Full timeJob Title: Lead CSR/TellerFifth Third Bank, National Association is seeking a highly skilled and experienced Lead CSR/Teller to join our team. As a Lead CSR/Teller, you will be responsible for providing exceptional customer service, resolving complex customer issues, and leading a team of Customer Service Representatives.Key Responsibilities:Provide...
-
Customer Service Team Lead
3 weeks ago
Chicago, Illinois, United States Exela Enterprise Solutions Full timeJob Title: Customer Service Team LeadExela Enterprise Solutions is seeking a highly skilled and experienced Customer Service Team Lead to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Responsibilities:Lead...
-
Product Marketing Lead
23 hours ago
Chicago, Illinois, United States Phaxis - Technology Full timeJob OverviewAs a Product Marketing Manager at Phaxis - Technology, you will be responsible for launching new products and developing go-to-market strategies to ensure timely and successful market entry. Your expertise in product marketing will drive the development of comprehensive go-to-market plans, including product positioning, messaging, and promotional...
-
Technology Lead
1 day ago
Chicago, Illinois, United States Saxon Global Full timeAbout Saxon GlobalSaxon Global is a leading provider of enhanced IT consulting and engineering solution services, with a strong presence in the US and a reputation for delivering high-quality solutions to clients across various industries.Job DescriptionWe are seeking a highly skilled Technology Lead to join our team, responsible for leading the development...
-
Lead Technology Product Manager
3 weeks ago
Chicago, Illinois, United States Wolters Kluwer Full timeJob Title: Lead Technology Product ManagerWolters Kluwer is seeking a highly skilled Lead Technology Product Manager to join our team. As a key member of our product management team, you will be responsible for leading the development and launch of our clinical surveillance products.Responsibilities:Manage the product lifecycle for Sentri7 surveillance...
-
Lead Customer Service Representative
1 day ago
Chicago, Illinois, United States Fifth Third Full timeJob Title: Lead CSR/TellerJob Summary: We are seeking a highly skilled and experienced Lead CSR/Teller to join our team at Fifth Third Bank. As a Lead CSR/Teller, you will be responsible for providing exceptional customer service, resolving complex customer issues, and leading a team of Customer Service Representatives.Key Responsibilities:Customer Service:...
-
Technology Delivery Director
2 weeks ago
Chicago, Illinois, United States Hispanic Technology Executive Council Full timeJob Title: Technology Delivery LeadWe are seeking a highly skilled Technology Delivery Lead to join our team at the Hispanic Technology Executive Council. As a key member of our organization, you will be responsible for leading the delivery of technology solutions and projects for our clients.About the Role:The Technology Delivery Lead will be responsible...
-
Solutions Security Delivery Manager
1 day ago
Chicago, Illinois, United States Hispanic Technology Executive Council Full timeAbout World Wide TechnologyWorld Wide Technology (WWT) is a global technology solutions provider that accelerates digital transformational outcomes for large public and private organizations worldwide. Founded in 1990, WWT combines strategy, execution, and partnership to drive business growth and innovation. With $20 billion in annual revenue, WWT has a...
-
Customer Practice Lead
2 weeks ago
Chicago, Illinois, United States Amazon Full timeCustomer Practice Manager - Financial ServicesThe Amazon Web Services Professional Services team is seeking a Customer Practice Manager to lead and support significant customer programs during the solution and pursuit stages. This role requires a trusted advisor who can drive strategic and financial value for customers through promoting and selling...
-
Lead Home Service Technician
2 days ago
Chicago, Illinois, United States TruBlue Home Service Ally Full timeJoin Our Team as a Lead Home Service Technician/HandymanWe are seeking a skilled and experienced Lead Home Service Technician/Handyman to join our team at TruBlue Home Service Ally. As a Lead Technician, you will be responsible for providing exceptional handyman services to our customers, while also leading a team of technicians to ensure seamless execution...
-
Lead Customer Service Representative
3 weeks ago
Chicago, Illinois, United States Fifth Third Full timeJob Title: Lead CSR/TellerFifth Third Bank is seeking a highly skilled and experienced Lead CSR/Teller to join our team. As a key member of our financial center, you will be responsible for providing exceptional customer service, resolving complex customer issues, and leading a team of customer service representatives.Key Responsibilities:Provide premier...
-
Customer Service Team Lead
1 month ago
Chicago, Illinois, United States Enova Full time{"title": "Customer Service Team Lead", "description": "**About the Role**As a Customer Service Team Lead at Enova, you will be responsible for overseeing the day-to-day functions of a team of representatives in a contact center environment. Your primary goal is to ensure a quality customer experience while driving efficiency and effectiveness.**Key...
-
Customer Service Team Lead
4 weeks ago
Chicago, Illinois, United States Whole Foods Market Full timeJob SummaryWe are seeking a highly motivated and experienced Team Leader to join our Customer Service team at Whole Foods Market. As a Team Leader, you will be responsible for leading and developing a team of Customer Service Associates, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesLead and develop a high-performing...