Documentation Specialist

3 weeks ago

Arlington, United States LAUNCHTECH Full time
Job DescriptionJob Description

Overview

We are seeking a Documentation Specialist, an essential member of a team supporting Hybrid Agile development projects within a Software Development and Support program that utilizes ServiceNow’s Enterprise Service Management (ESM) platform for a federal agency. This role is pivotal in the agency's mission to modernize IT Service Management (ITSM) through best practices, process optimization, and continual service improvement. By embracing a DevSecOps methodology and leveraging ServiceNow modules such as ITSM, SPM, ITOM, Customer Service Management, and other workflows, the Documentation Specialist is responsible for developing and maintaining accurate, comprehensive, and user-friendly documentation. This documentation supports the seamless use and management of the ServiceNow platform, facilitating the organization's modernization and optimization efforts.

Key Responsibilities

Develop, maintain, and update comprehensive documentation for the ServiceNow platform, including but not limited to system configurations, standard operating procedures (SOPs), and user guides tailored to different roles within the organization.

Work closely with technical teams, including developers, system administrators, and project managers, to gain an in-depth understanding of ServiceNow functionalities and related technologies.

Translate complex system processes and technical details into clear, concise, and user-friendly documentation that can be easily understood by non-technical users.

Regularly review and update existing documentation to ensure it reflects the latest system changes, upgrades, or enhancements, maintaining accuracy and relevance.

Collaborate with training and development teams to support the creation of educational materials and programs, enhancing user adoption and proficiency with the ServiceNow platform.

Utilize a variety of word processing, spreadsheet, and graphics tools to create visually appealing and informative documentation.

Gather data from multiple sources and convert it into written narrative form, ensuring comprehensive coverage of necessary information.

Qualifications

· Must be a US Citizen with the ability to pass a background check and receive a Public Trust clearance.

· An Associate degree or higher in English, Communications, Information Technology, or a related field.

· 5 years relevant experience is required.

· 8 years additional relevant experience may be substituted for education.

· Excellent written and verbal communication abilities.

Desired Skills

· ITIL v3 and/or ITIL v4 Certification(s) is highly desirable.

· ServiceNow Certification(s) in any modality is highly desirable.

· Proven experience in technical writing, specifically in documenting software applications, system configurations, and user procedures in a way that is accessible to both technical and non-technical audiences.

· Ability to understand and articulate complex IT systems and processes in simple, clear language suitable for a wide range of users.

· Proficiency with a variety of documentation tools and software, including word processing, spreadsheets, and graphics programs.

· Strong organizational skills and attention to detail, with the ability to manage multiple documentation projects simultaneously and meet deadlines.

· Excellent communication and collaboration skills, with a proven track record of collaborating effectively with technical teams and stakeholders at all levels.

· Familiarity with ServiceNow platform functionalities and modules such as ITSM, SPM, ITOM, and Customer Service Management is highly desirable.

The Documentation Specialist's role is crucial in ensuring that all users of the ServiceNow platform, from technical staff to end-users, have access to clear, accurate, and helpful documentation. This documentation not only supports the day-to-day operations but also underpins the agency's broader objectives of modernizing IT Service Management through best practices and continual service improvement.

Powered by JazzHR

obgGD1Ier4

  • Classified Document Contract Specialist

    2 weeks ago

    Arlington, United States Nakupuna Companies Full time

    Nakupuna Solutions is looking for an Classified Document Contract Specialist to assist its government client with maintaining appropriate enforcement and implementation of its Information Security policy and procedure. They will communicate with mana Contract, Specialist, Security Specialist, Program Manager, Business Services, Information, Officer

  • Documentation Specialist

    3 weeks ago

    Arlington, United States Unavailable Full time

    Overview Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and...

  • Documentation Specialist

    1 month ago

    Arlington, United States SPA Full time

    Overview Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and...

  • Classified Document Contract Specialist

    2 days ago

    Arlington, United States Na Ali'i Consulting & Sales, LLC. Full time

    Overview Nakupuna Solutions is looking for an Classified Document Contract Specialist to assist its government client with maintaining appropriate enforcement and implementation of its Information Security policy and procedure. They will communicate with managers to ensure proper release of information and prevent security violations related to the...

  • Document Control

    1 day ago

    Arlington, United States Innovative Defense Technologies Full time

    Description Background Information: Innovative Defense Technologies (IDT), provider of automated software testing, data analysis, and cybersecurity solutions for complex, mission-critical systems in the US Department of Defense (DOD), is seeking a Document Control & Security Support Specialist to be based at our headquarters in Arlington, VA. Overview: The...

  • Classified Document Contract Specialist

    18 hours ago

    Arlington, United States Nakupuna Companies Full time

    Nakupuna Solutions is looking for an Classified Document Contract Specialist to assist its government client with maintaining appropriate enforcement and implementation of its Information Security policy and procedure. They will communicate with managers to ensure proper release of information and prevent security violations related to the unauthorized...

  • Data Entry Specialist

    5 hours ago

    Arlington, United States Pathway Partners Full time

    Job DescriptionJob DescriptionSalary: $19 per hourData Entry SpecialistPosition Summary:Pathway Partners, LLC is hiring Data Entry Specialist to support one of our Federal Government customers. The data entry position will be responsible for providing low error and high-volume inputting/entry of data into customer’s systems.Position Description:The Data...

  • Attendance Specialist

    1 week ago

    Arlington, United States Bishop O'Connell High School Full time

    **Attendance Specialist**: Bishop O’Connell High School has an immediate opening for an Attendance Specialist. This is a 10-month, non-exempt, full-time, hourly position with hours from 7:00 AM to 3:00 PM. Under the general supervision of the Attendance Manager, the Attendance Specialist is tasked with managing and monitoring school wide attendance data...

  • IT Specialist

    1 month ago

    Arlington, Virginia, United States Department Of The Navy Full time

    Summary You will serve as a IT SPECIALIST (APPSW) in the ADMINISTRATION AND RESOURCE DIVISION in the of HQ US MARINE CORPS. DutiesYou will perform end-user requests for applications to determine the validity of the requirements. You will prepare testing and implementation plans. You will develop web/portal sites and database applications to meet customer...

  • Staffing Specialist

    1 day ago

    Arlington, Virginia, United States YRCI Full time

    YRCIJob Title: Staffing SpecialistLocation: Arlington, VA, USRequisition Number: 5265Job Description: Candidate will be a part of an Official Personnel Folder (OPF) Project team of approximately 25 personnel with the ultimate goal of auditing and preparing approximately 6,200 OPFs for scanning to eventually convert the OPFs into the electronic OPF (eOPF)...

  • it specialist

    4 weeks ago

    Arlington, Virginia, United States Department Of The Army Full time

    Summary About the Position:In this role you will serve as and IT Specialist (APPSW) applying skills and knowledge and/or experience in the design, development and implementation of application and Enterprise Resource Planning (ERP) systems.This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD Workforce to...

  • Training and Knowledge Management Specialist

    16 hours ago

    Arlington, United States Gridiron IT Full time

    Gridiron IT is seeking an experienced Training and Knowledge Management Specialist to support the Department of Justice, Criminal Division's Training and Knowledge Management (KM) initiatives. The specialist will be responsible for developing and delivering effective training programs to ensure end users have the necessary skills and knowledge to utilize the...

  • Processing Specialist

    2 days ago

    Arlington, United States YRCI Full time

    Job RequirementsHigh School DiplomaMinimum three (3) years of experience coding and processing personnel and payroll actions.Must have knowledge and experience using NFC.Experience using a front end system such as PeopleSoft, and finalizing processing actions in NFC.Experience with an OPF project of similar size and scope is highly desiredJob Description...

  • Processing Specialist

    15 hours ago

    Arlington, United States YRCI Full time

    Job RequirementsHigh School DiplomaMinimum three (3) years of experience coding and processing personnel and payroll actions.Must have knowledge and experience using NFC.Experience using a front end system such as PeopleSoft, and finalizing processing actions in NFC.Experience with an OPF project of similar size and scope is highly desiredJob Description...

  • Contracts Specialist

    2 weeks ago

    Arlington, United States Piper Companies Full time

    CONTRACTS SPECIALIST (SECRET-CLEARED) Join the dynamic team at Zachary Piper Solutions as a Contracts Specialist. We're dedicated to driving pivotal investments in breakthrough technologies for national security through contract administration, grants, and strategic transactions. Location: Arlington, VA (Hybrid: 1 day onsite) Responsibilities: As a Contracts...

  • Section 508 Compliance Specialist

    1 day ago

    Arlington, United States FEDERAL MANAGEMENT PARTNERS INC Full time

    Job DetailsJob Location FMP Consulting Headquarters - Arlington, VA Position Type Full Time Education Level Bachelor's Degree Travel Percentage None Job Category Consultant Description FMP Consulting (FMP) is a dynamic and leading management and strategic consulting firm with a rich history dating back to its founding in 1991. Specializing in both government...

  • Attendance Specialist

    5 days ago

    Arlington, United States Diocese of Arlington Catholic Schools Full time

    **Attendance Specialist**: Essential Duties - Performs clerical activities and functions pertaining to a school site attendance record management system (PowerSchool). - Maintains accurate student attendance records. - Collects daily and period attendance electronically. - Assists students by receiving absence verification documents and re-admits them to...

  • Cash Receipting Specialist

    3 days ago

    Arlington, United States The Nature Conservancy Full time

    **OFFICE LOCATION**: Arlington, VA, USA The successful candidte for this position must be located in the DC Metro area as they are expected to work a hybrid schedule which requires them to be in the office 2-3 days a week or more pending business need. PDN LI-Hybrid **WHO WE ARE**: The mission of The Nature Conservancy (TNC) is to conserve the lands and...

  • Entry-level Vascular Access Specialist

    1 week ago

    Arlington, United States Chesapeake Mobile Healthcare Full time

    **Looking to be a part of a “game changing” nursing team that is revolutionizing the industry?** We need you! Immediate full-time and part-time openings. Excellent pay and benefits: Medical, Dental, Vision, 401k with match. Most importantly, you will learn new skills that will benefit you and your patients for the rest of your career. As a member of...

  • Records Management Specialist

    1 month ago

    Arlington, United States American Systems Full time

    Do you have experience as a Document Control or a Records Management Specialist with demonstrated experience supporting DoD requirements? Do you currently hold an active Top Secret clearance with SCI eligibility? We have a great job waiting for you a Management, Records, Specialist, Program Leader, Systems, Healthcare, Technology, Government