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Front Desk Representative
4 weeks ago
Job Title: Front Desk Representative
Location: Birmingham, AL
Reports To: Front Office Manager
Job Summary:
We are seeking a personable and highly organized Front Desk Representative to be the first point of contact for guests. The ideal candidate will handle various administrative tasks, provide excellent customer service, and ensure a smooth and welcoming experience for all visitors. You will play a critical role in representing our company and maintaining our reputation for professionalism and hospitality.
Key Responsibilities:
- Greet and Welcome Guests: Warmly welcome all visitors upon arrival, ensuring a positive first impression.
- Check-in/Check-out Procedures: Manage check-in and check-out processes, including verifying reservations, issuing room keys, and processing payments.
- Answer Phone Calls: Handle incoming phone calls, address inquiries, transfer calls, and take messages as needed.
- Assist with Inquiries: Provide accurate information about the company, facilities, services, and nearby attractions.
- Manage Appointments and Reservations: Schedule appointments, manage reservations, and coordinate bookings with appropriate departments.
- Administrative Tasks: Perform clerical duties such as filing, data entry, and document preparation.
- Handle Complaints: Address customer complaints or concerns in a polite and efficient manner, escalating issues to the manager when necessary.
- Security Awareness: Monitor security systems and ensure all visitors sign in and out according to protocols.
- Maintain Cleanliness: Ensure the front desk and lobby area are tidy and welcoming at all times.
- Process Payments: Handle financial transactions, including cash, credit card payments, and billing inquiries.
Key Responsibilities
- Answer Phone Calls: Handle incoming phone calls, address inquiries, transfer calls, and take messages as needed.
- Assist with Inquiries: Provide accurate information about the company, facilities, services, and nearby attractions.
- Manage Appointments and Reservations: Schedule appointments, manage reservations, and coordinate bookings with appropriate departments.
- Administrative Tasks: Perform clerical duties such as filing, data entry, and document preparation.
- Handle Complaints: Address customer complaints or concerns in a polite and efficient manner, escalating issues to the manager when necessary.
- Maintain Cleanliness: Ensure the front desk and lobby area are tidy and welcoming at all times.
- Process Payments: Handle financial transactions, including cash, credit card payments, and billing inquiries.
Skills, Knowledge and Expertise
- High school diploma or equivalent required; additional certifications in office management or hospitality is a plus.
- Strong communication and interpersonal skills.
- Proficient in MS Office (Word, Excel) and front desk management software.
- Ability to multitask and work in a fast-paced environment.
- Attention to detail and strong organizational skills.
- Problem-solving skills and ability to handle pressure with a calm demeanor.
Benefits
- Competitive salary commensurate with experience.
- Comprehensive benefits package including health insurance, dental, and vision coverage.
- Paid time off, including vacation and holidays.
- Opportunities for professional development and career growth within the company.
- Vibrant work environment in Miami, offering cultural diversity and exciting lifestyle opportunities.
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