Senior ERP Applications Support Specialist

The Allegheny County Airport Authority [ACAA] invites you aboard our mission to create meaningful travel experiences in the aviation industry. As Pittsburgh’s gateway to the world, both Pittsburgh International Airport and Allegheny County Airport serve as beacons of change and connectivity for our region. As a member of our crew, you will directly serve, inspire, and advance our community in significant ways that impact the daily lives of others and the future of our organization. Whether you have a passion for travel, an appreciation for aeronautics and aviation, or an unparalleled love for the city of Pittsburgh, ACAA provides the opportunity for the next chapter of your career to take flight.

Our culture is one that emphasizes high performance, innovation, and learning. We know that those things only happen when everyone who works in an organization is properly empowered, equipped, and enabled in their roles to make an impact. At ACAA success is a shared responsibility, and we look forward to supporting and developing the unique strengths you could bring to our team.

Job Summary

Under the limited supervision of the Director, Applications supports a specific business area (Asset Management, Operations & Finance, etc.) and the related IT business applications integrated with the ERP application and support the automation of key business processes in that area. The incumbent will play a crucial role in bridging the gap between business needs and technology solutions, with a focus on designing, developing and unit testing of business processes in ERP application platforms. This position is engaged in new project implementation, repairing applications with software development, enhancements of existing implementations, fixing defects and support on-going production maintenance on a timely manner involving all stages of application life cycle development and related inbound and outbound integrations. The ERP applications support specialist is expected to deliver IT implementations in partnership with business customers, Infrastructure teams, IT business analysts and 3rd party software/application vendors.

Here is how the Senior ERP Applications Support Specialist will help:

• Design and architect ERP solutions based on identified business requirements, ensuring scalability, flexibility, and compatibility with existing systems and infrastructure.
• Define system architecture, including database design, application components, integrations, and interfaces with third-party systems.
• Customize and develop ERP applications, modules, and functionalities to meet specific business needs and requirements.
• Utilize programming languages (e.g., Java, C#, VC++, Python) and development frameworks to implement customizations and extensions to the ERP system.
• Coordinate with third-party vendors and internal IT teams to integrate ERP systems with other applications, systems, and data sources used within the airport organization.
• Implement middleware solutions or integration platforms to facilitate seamless data exchange and communication between ERP and external systems.
• Configure ERP system settings, parameters, and modules based on business requirements and best practices.
• Plan and execute ERP system deployments, including installation, setup, and configuration of software components and infrastructure.
• Develop test plans, scripts, and scenarios to validate ERP system functionalities, data integrity, and performance.
• Conduct thorough testing, including unit testing, integration testing, and user acceptance testing (UAT), to ensure the reliability and accuracy of the ERP system.
• Provide training and support to end-users, administrators, and other stakeholders to ensure they understand how to effectively use and administer the ERP system.
• Develop user documentation, manuals, and training materials to facilitate knowledge transfer and adoption of ERP functionalities.
• Perform regular maintenance tasks, including system updates, patches, and upgrades, to keep the ERP system running smoothly and securely.
• Monitor system performance, troubleshoot issues, and implement optimizations to enhance efficiency, reliability, and usability.
• Maintain vendor relationships, contracts, and service level agreements (SLAs), ensuring compliance with contractual obligations and delivery of quality services.
• Implement and enforce security measures, access controls, and data protection protocols to safeguard sensitive information stored and processed within the ERP system.
• Ensure compliance with industry regulations, standards, and best practices related to data security, privacy, and governance.
• Stay updated on emerging technologies, trends, and best practices in ERP systems and enterprise software development.
• Identify opportunities for continuous improvement and innovation to enhance the functionality, usability, and value of the ERP system for the airport organization.
• Work with the end-user community to understand and deliver robust software requirements using ERP applications.
• Performs other related tasks as assigned or required.

The successful candidate for the role of Senior ERP Applications Support Specialist will demonstrate the following key competencies needed in our culture:

• Communication - Able to clearly articulate goals and objectives to the team; Listens for understanding first with peers, superiors and subordinates;
• Strategic Thinking - Able to problem-solve for short-term (quarterly) challenges to accomplish key goals; Able to develop plans to achieve efficient, on-time results
• Team Leadership - Lead and anticipate the pace and process of change effectively; Drive talent development as a team and individually; Takes accountability for team results; Recognizes and rewards excellence on the team
• Customer Centricity - Motivates team to identify new ways to improve customer experience; Identifies systemic improvements that could positively impact customers

Qualifications

Preferred requirements to apply for the role of Senior ERP Applications Support Specialist are:

The following requirements list the minimum education/training/experience required to qualify for this job. An equivalent combination of education and/or experience may be accepted.

• Bachelor’s degree in Information Systems, Computer Science or related filed from an accredited college or university.
• 5 years’ experience in software development using ERP/JD Edwards/Workday. Experience with Finance/Asset Management domains a plus.
• Deep understanding of business processes, and ability to collaborate with cross-functional teams building solid relationships, reviewing and documenting architecture diagrams and developing the business requirements into IT software applications deliveries.
• Possess or obtain prior to employment a valid Pennsylvania Class C driver’s license. Note: license must be maintained throughout employment.

We also expect that candidates will demonstrate the following knowledge, skills, and abilities in most cases:

• Strong knowledge and understanding of diverse business tools and technologies.
• Extensive knowledge of IT applications and processes including ERP, CRM, HR, operations, Finance, Assets/Materials management systems.
• Considerable Ability to write code, procedures, consolidate and communicate technical concepts to all levels effectively in verbal and written form;
• Considerable Ability to write stored procedures and structured query language using relation database management system like MS SQL Server, Oracle.
• Sound knowledge of applicable operations, development, and related technical specialties including Crystal Reports, Reportsnow, JD Edwards, Workday.
• Specific knowledge of finance processes, preferably in Accounts payable, Accounts Receivables, Inventory management and Asset workflow maintenance

Don’t meet every requirement?

Studies have shown that women and people of color are less likely to apply to jobs if they don’t meet every single qualification. As a Smarter Airport, we recognize that talent is not always related job history and skills come from valuable experiences that aren’t always shown on a resume. If you are excited to make a positive change for our region, but your experience doesn’t align perfectly, we encourage you to apply. You may be the right candidate for our organization, whether it be this role or another.

Caring For Our Crew

At ACAA, we’ve got you covered. That applies to how we equip, empower, and enable our people to do their jobs. It also applies to our benefits, which are broader and more valuable than what many other employers offer:

• We offer two plan options for healthcare coverage from high-quality insurance carriers, as well as an ACAA-funded Health Reimbursement Account (HRA) that will help offset the cost of many medical expenses.
  • ACAA employees pay almost $1,200 less per year in healthcare payroll contributions than the average employee in other companies, according to market surveys.
  • When HRA funding is included, the health-plan deductibles paid by ACAA employees are about $1,200 lower on average than the costs paid by employees of other companies.
  • ACAA does not require that employees meet a separate deductible for pharmacy expenses before prescription-drug coverage kicks in.
• ACAA’s dental plans (included with healthcare coverage) offer an option covering children’s orthodontia.
• Employees also can take advantage of a Flexible Spending Account (FSA) to help pay for health care and dependent care expenses on a pre-tax basis.
• All eligible full-time ACAA employees participate in the Allegheny County Employees Pension Plan, a defined-benefit plan that vests after 10 years of service.
• Employees also may participate in a Deferred Compensation Plan, which allows them to contribute part of their pay on a pre-tax basis into long-term retirement investments.
• A robust Employee Assistance Program (including access to free counselling sessions, financial guidance, and care coordination), life insurance options, a wellness program, and eligibility for the Public Service Loan Forgiveness program round out ACAA’s exemplary benefits.
• Employees may enroll their children from 6 weeks to 5 years of age in our on-site preschool and childcare center, La Petite Academy, at Pittsburgh International Airport.

About Allegheny County Airport Authority

Allegheny County Airport Authority, which manages Pittsburgh International Airport (PIT) and Allegheny County Airport (AGC), is committed to transforming Pittsburgh’s airports to reflect and serve the community, inspire the industry, and advance the region’s role as a world leader.

Pittsburgh International Airport serves nearly 10 million passengers annually on 17 carriers and was named by Fast Company magazine as One of the Most Innovative Companies in the World as well as a finalist in its World Changing Ideas awards, both in 2020. PIT’s first-of-its-kind microgrid – which completely powers the airport campus through natural gas and solar energy – has won numerous awards for resiliency and sustainability.

PIT is in the midst of an ambitious terminal modernization that will make the passenger experience more efficient and deliver real opportunity for the region. The $1.4 billion new terminal program will construct a smarter, greener airport, inspired by the best of our region. The updated terminal lands in 2025 and will be the first airport terminal in the U.S. to be built from the ground-up post-pandemic, designed and constructed with the highest public health standards in mind.

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