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Senior Applications Support Analyst

4 months ago

Pittsburgh, United States Airport Authority Full time
Job DescriptionJob DescriptionThe Allegheny County Airport Authority [ACAA] invites you aboard our mission to create meaningful travel experiences in the aviation industry. As Pittsburgh’s gateway to the world, both Pittsburgh International Airport and Allegheny County Airport serve as beacons of change and connectivity for our region. As a member of our crew, you will directly serve, inspire, and advance our community in significant ways that impact the daily lives of others and the future of our organization. Whether you have a passion for travel, an appreciation for aeronautics and aviation, or an unparalleled love for the city of Pittsburgh, ACAA provides the opportunity for the next chapter of your career to take flight.

Our culture is one that emphasizes high performance, innovation, and learning. We know that those things only happen when everyone who works in an organization is properly empowered, equipped, and enabled in their roles to make an impact. At ACAA success is a shared responsibility, and we look forward to supporting and developing the unique strengths you could bring to our team.

Job Summary

Under the limited supervision of the Director, Applications supports diverse business areas (Operations, Finance, Human Capital Management etc.) and the related IT business applications used to support the key business processes in those areas. The incumbent will fill the gap between business needs and technology solutions, with a focus on supporting the implementation and optimization of business processes in ERP platforms.

Here is how the Senior Applications Support Analyst will help:

  • Participate in requirements analysis by gathering specifications and creating user stories to define project deliverables.
  • Demonstrate hands-on expertise in Enterprise Applications including ERP, Cloud based solutions & Data applications customizations, and integrations to meet organizational needs.
  • Oversee the customization, optimization, and continuous improvement of ERP applications/workflows to align with business requirements.
  • Provide tier-3 support for business applications, including ERP systems, Grants Management, ADP, and other relevant software.
  • Perform routine maintenance tasks, updates, and patches for business applications to ensure system stability and security.
  • Investigate and troubleshoot complex issues related to business applications,
  • Manage ongoing production maintenance, project support and enhancements involving all stages of application life cycle development and related inbound and outbound integrations.
  • Develop and conduct training sessions for end-users to enhance their proficiency in using business applications.
  • Build and maintain relationships with software vendors, ensuring effective communication and collaboration.
  • Manage end-to-end IT service delivery, ensuring SLAs and KPIs are met.
  • Collaborate closely with internal business stakeholders to understand their requirements, align IT services with business goals, and ensure the delivery of solutions that meet business need fostering strong relationships and effective communication.
  • Required to analyze data and test the software/applications when they are deployed on to production.
  • Drive continuous improvement initiatives within the IT service delivery function, with automation and identifying areas for optimization and implementing best practices.
  • Propose innovative solutions aligned with organizational objectives.
  • Performs other related tasks as assigned or required.

The successful candidate for the role of Senior Applications Support Analyst will demonstrate the following key competencies needed in our culture:

  • Communication - Able to clearly articulate goals and objectives to the team; Listens for understanding first with peers, superiors and subordinates;
  • Strategic Thinking - Able to problem-solve for short-term (quarterly) challenges to accomplish key goals; Able to develop plans to achieve efficient, on-time results
  • Team Leadership - Lead and anticipate the pace and process of change effectively; Drive talent development as a team and individually; Takes accountability for team results; Recognizes and rewards excellence on the team
  • Customer Centricity - Motivates team to identify new ways to improve customer experience; Identifies systemic improvements that could positively impact customers

Qualifications

Preferred requirements to apply for the role of Senior Applications Support Analyst are:

  • Bachelor’s degree in Computer Science, Information Technology, Engineering or related field from an accredited college or university.
  • Three (3) to Five (5) years’ experience supporting ERP applications functions.
  • Possess or obtain prior to employment a valid Pennsylvania Class C driver’s license. Note: license must be maintained throughout employment.

We also expect that candidates will demonstrate the following knowledge, skills, and abilities in most cases:

  • Considerable ability to of manage, troubleshoot, and enhance enterprise resource planning (ERP) systems such as JDEdwards, Workday, Salesforce, as well as other enterprise applications and packages.
  • Ability to provide tier-3 support for business applications, including ERP systems, Grants Management, ADP, and other relevant software.
  • Considerable knowledge of IT Service Management processes and best practices
  • Ability to perform routine maintenance tasks, updates, and patches for business applications to ensure system stability and security.
  • Investigate and troubleshooting skills that can be applied to complex issues related to business applications.
  • Capable of managing integrations between different business applications, ensuring seamless data flow.
  • Ability to build relationships with software vendors, ensuring effective communication and collaboration.

Don’t meet every requirement?

Studies have shown that women and people of color are less likely to apply to jobs if they don’t meet every single qualification. As a Smarter Airport, we recognize that talent is not always related job history and skills come from valuable experiences that aren’t always shown on a resume. If you are excited to make a positive change for our region, but your experience doesn’t align perfectly, we encourage you to apply. You may be the right candidate for our organization, whether it be this role or another.

Caring For Our Crew

At ACAA, we’ve got you covered. That applies to how we equip, empower, and enable our people to do their jobs. It also applies to our benefits, which are broader and more valuable than what many other employers offer:

  • We offer two plan options for healthcare coverage from high-quality insurance carriers, as well as an ACAA-funded Health Reimbursement Account (HRA) that will help offset the cost of many medical expenses.
    • ACAA employees pay almost $1,200 less per year in healthcare payroll contributions than the average employee in other companies, according to market surveys.
    • When HRA funding is included, the health-plan deductibles paid by ACAA employees are about $1,200 lower on average than the costs paid by employees of other companies.
    • ACAA does not require that employees meet a separate deductible for pharmacy expenses before prescription-drug coverage kicks in.
  • ACAA’s dental plans (included with healthcare coverage) offer an option covering children’s orthodontia.
  • Employees also can take advantage of a Flexible Spending Account (FSA) to help pay for health care and dependent care expenses on a pre-tax basis.
  • All eligible full-time ACAA employees participate in the Allegheny County Employees Pension Plan, a defined-benefit plan that vests after 10 years of service.
  • Employees also may participate in a Deferred Compensation Plan, which allows them to contribute part of their pay on a pre-tax basis into long-term retirement investments.
  • A robust Employee Assistance Program (including access to free counselling sessions, financial guidance, and care coordination), life insurance options, a wellness program, and eligibility for the Public Service Loan Forgiveness program round out ACAA’s exemplary benefits.
  • Employees may enroll their children from 6 weeks to 5 years of age in our on-site preschool and childcare center, La Petite Academy, at Pittsburgh International Airport.

About Allegheny County Airport Authority

Allegheny County Airport Authority, which manages Pittsburgh International Airport (PIT) and Allegheny County Airport (AGC), is committed to transforming Pittsburgh’s airports to reflect and serve the community, inspire the industry, and advance the region’s role as a world leader.

Pittsburgh International Airport serves nearly 10 million passengers annually on 17 carriers and was named by Fast Company magazine as One of the Most Innovative Companies in the World as well as a finalist in its World Changing Ideas awards, both in 2020. PIT’s first-of-its-kind microgrid – which completely powers the airport campus through natural gas and solar energy – has won numerous awards for resiliency and sustainability.

PIT is in the midst of an ambitious terminal modernization that will make the passenger experience more efficient and deliver real opportunity for the region. The $1.4 billion new terminal program will construct a smarter, greener airport, inspired by the best of our region. The updated terminal lands in 2025 and will be the first airport terminal in the U.S. to be built from the ground-up post-pandemic, designed and constructed with the highest public health standards in mind.

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