Senior Service Specialist

4 weeks ago

Pittsburgh, United States Epiq Global Business Transformation Solutions, LLC Full time

Senior Service Specialist - R0028308 DESCRIPTION/RESPONSIBILITIES: It's fun to work at a company where people truly believe in what they are doing Job Description: A Senior Service Specialist provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist services. RESPONSIBILITIES * Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule * Copy Services includes accurately producing copy, print and scan projects per written instructions * Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner * Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed * Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance * Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns. * Works independently on assigned production tasks * Handles client complaints as they arise such as: lost parcel, damaged packages, untimely deliveries and other similar situations Job Requirements * High School Diploma or GED * Minimum of 1 year professional level work experience in a production setting * Previous experience in a client service oriented field * Working knowledge of PC applications such as Microsoft Office, especially MS Word, Outlook and Excel Ability to multitask with attention to detail Ability to resolve issues with professionalism and tact Ability to lift or move 40 lbs. or greater Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 50 lbs Ability to walk, bend, kneel, stand or sit for an extended period of time If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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