Customer Care Resolution Associate

2 weeks ago

Phoenix, United States 3 Day Blinds (Corporate) Full time
Job DescriptionJob Description

3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we've successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. It takes a talented group of individuals to do what we do, and we do it together as One Team. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?

Position Overview

Hey you, yes you Are you someone who lives for the customer experience? Do you delight in going above and beyond to ensure that everyone you interact with leaves feeling valued? By leveraging your superior product and process knowledge you'll resolve incoming inquiries and requests prioritizing efficiency. While you know how important it is to operate within established parameters, you have the skill and confidence to think outside the box with creative and effective solutions. You view everything with an empathetic lens and deliver a successful outcome - regardless of the challenges of a particular situation.

What you'll do

  • Provide exceptional customer service to our clients and internal customers including our sales team of Design Consultants and Installers
  • Field and answer questions related to product specifications, warranty, installation, parts & repairs
  • Place orders, track shipments and relay progress regularly to vested parties
  • Document all inbound inquiries via case creation, including detailed notes on the root cause and most likely path or paths forward
  • Manage a high volume of open cases and provide timely, consistent and accurate updates on progress and ultimate resolution
  • Contribute to organizational success by leveraging all tools and resources to provide prompt resolution to customer issues or concerns
  • Deliver consistent results in key performance areas including schedule adherence, average handle time and resolution time
  • Share feedback and ideas on ways to improve the overall client experience

Who you are

  • Experienced in a Customer Service role, preferably in a call center environment
  • Talented multi-tasker, able to identify and execute resolution on a variety of customer service issues in a timely manner
  • Passionate service provider committed to providing a superior client experience by demonstrating patience, empathy, compassion, and sincerity in both tone and words
  • Self-starter with exceptional time management skills, who consistently meets established productivity, schedule adherence, call monitoring and survey score standards
  • Flexible and adaptable to change, with an ability to learn new skills and retain information
  • Team-oriented with a positive outlook and willingness to go above and beyond
  • An exceptional communicator both over the phone and in written updates/summaries
  • Detail-oriented with a demonstrated ability to thrive in a fast-paced environment, using multiple systems simultaneously to document, track and resolve customer concerns
  • Well-versed in standard office technology (Email, Excel, Word, etc.) and able to type 40-45 wpm
  • Open availability during business hours 6am - 5pm PST to work full-time, five days a week, including Saturdays
  • High school diploma or equivalent work experience

What's in it for you?

  • Hourly rate range: $17.00 - $18.50
  • In addition to competitive pay, you'll receive benefits including medical, dental, vision, time off with pay and a 401(k) plan with a degree of employer matching.
  • We provide short-term and long-term disability benefits at no cost to you In addition, we offer company-paid life and accidental death and dismemberment insurance with opportunities to elect additional voluntary insurance plans as well.
  • We offer eligible employees six weeks of paid parental leave to bond with a child following birth, adoption, or foster placement.
  • Enjoy amazing discounts on our 3 Day Blinds products as well as access to various other exclusive discounts.
  • This role currently operates in a work-from-home setting, but will have the opportunity to occasionally meet in-person in the future for meetings and training sessions. By applying to this position you are acknowledging that it is a viable commute to the location listed in this opening.

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills and potential.

#LI-SF1

  • Customer Service Associate

    2 weeks ago

    Phoenix, United States Michaels Stores Full time

    Customer Service Associate page is loaded **Customer Service Associate** **Customer Service Associate** locationsLaveen-7800 S 59th Ave time typePart time posted onPosted Today job requisition idR00127221 Store - Laveen, AZ**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions...

  • IT Customer Support Specialist

    5 days ago

    Phoenix, United States Infinite Computing Systems Full time

    **Position Summary**: **Responsibilities**: Participate in conversations and document concerns regarding identifying trends and resolutions for ADE technology stakeholders related matters. Participate in weekly team huddles and online or in person team meetings when required. Other duties as assigned as related to the position. **Skills...

  • Customer Success Associate

    2 days ago

    Phoenix, United States PrePass, LLC Full time

    Job DescriptionJob DescriptionAbout PrePassPrePass® is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing emissions. As the only...

  • Customer Service Specialist, Business Care

    2 weeks ago

    Phoenix, United States Clearwave Communications Full time

    ** Customer Service Specialist, Business Care** **Job Category****:** Corporate **Requisition Number****:** CUSTO03266 Showing 1 location **Job Details** **Description** Join Sparklight's growing and talented team as a Business Care Specialist! As a Business Care Specialist, you will be the go-to contact for our business enterprise level customers. You will...

  • Resident Care Associate

    Found in: Talent US C2 - 3 weeks ago

    Phoenix, United States Phoenix Senior Living Full time

    Job Type Full-time Description The Pearl at Watkins is hiring Resident Care Associates to join their team! Shift Details: ALL SHIFTS AVAILABLE Mon-Fri; Every other weekend required The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant Family Experience Director. PURPOSE The Resident Care...

  • Customer Care Specialist

    2 days ago

    Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer Care SpecialistLocation: Biltmore, AZDo you have previous customer service experience, and do you enjoy making an impact? We are seeking a Customer Care Specialist for our Biltmore, AZ office. The primary responsibility is to administer TMS (Transcranial Magnetic Stimulation) treatment and to provide excellent customer...

  • Customer Care Specialist

    2 days ago

    Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer Care SpecialistLocation: Estrella, AZDo you have previous customer service experience, and do you enjoy making an impact? We are seeking a Customer Care Specialist for our Estrella, AZ office. The primary responsibility is to administer TMS (Transcranial Magnetic Stimulation) treatment and to provide excellent customer...

  • Customer Support Specialist

    2 days ago

    Phoenix, United States infinite Computing solutions Full time

    **Job Title: Customer Support Specialist** **Skills Required**: Computer: High-level of PC proficiency and familiarity with a call center environment Must be competent with Microsoft Office suite (Outlook, Excel/Word/PPT, Teams, etc.) Multi-monitors Phone: Conference (multi-line) phone lines Customer Service: Knowledge of customer service principles and...

  • Customer Success Associate

    Found in: Resume Library US A2 - 3 days ago

    Phoenix, Arizona, United States PrePass, LLC Full time

    About PrePass PrePass® is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing emissions. As the only provider to offer bypass and...

  • Customer Care Specialist

    2 days ago

    Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer Care SpecialistLocation: Desert Ridge, AZDo you enjoy making a positive impact on other people’s lives? Would you like to work in an environment where you can build strong relationships with your patients while helping them achieve their goals? If this sounds appealing, then this is a great opportunity to join a...

  • Senior Resolution Manager

    Found in: Resume Library US A2 - 3 weeks ago

    Phoenix, Arizona, United States Gallagher Full time

    About Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...

  • Customer Service Associate

    6 days ago

    Phoenix, United States Hertz Full time

    As a Customer Service & Sales Associate, you will be interacting with Hertz rental car customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage. This position includes a...

  • Sales Associate Customer Service

    2 weeks ago

    Phoenix, United States LGW Full time

    Job DescriptionJob DescriptionWe are seeking a Sales Associate Customer Service to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product...

  • Sales Associate

    Found in: Lensa US P 2 C2 - 3 weeks ago

    Phoenix, United States POS Portal Full time

    ** Sales Associate** **Job Category****:** Sales **Requisition Number****:** SALES002779 Showing 1 location **Job Details** **Description** **Summary:** The Sales Associate is an entry level position that is responsible for the entry and management of orders and quotes as well as coordination with inside sales, merchandising, and customers to ensure an...

  • Region Customer Relations Specialist

    2 weeks ago

    Phoenix, United States Critter Control Full time

    ** Region Customer Relations Specialist** **Job Category****:** Customer Service **Requisition Number****:** REGIO024174 Showing 1 location **Job Details** **Description** **Job Description:** The objective of the Regional Customer Relations position is to provide excellent service to the Regions existing customers and provide resolution to their needs and...

  • Sr Customer Care Specialist

    2 weeks ago

    Phoenix, United States Cox Communications Full time

    Become proficient in all knowledge base requirements to resolve clients needs as efficiently as possible. Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data. Maintai Customer Care, Specialist, Retail, Customer, Client

  • Customer Service Specialist

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago

    Phoenix, United States Infosys BPM Full time

    Senior Process Associate– Customer service In the role Senior Process Associate you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations review and help in escalation resolution with the objective to meet service...

  • Customer Service Specialist

    Found in: Appcast US C2 - 2 weeks ago

    Phoenix, United States Infosys BPM Full time

    Senior Process Associate– Customer service In the role Senior Process Associate you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations review and help in escalation resolution with the objective to meet service...

  • Customer Care Advocate

    2 weeks ago

    Phoenix, United States New York Life Full time

    **Customer Care Advocate (CCA) - Phoenix, AZ** * **Please wait...** **Location:** Phoenix, AZ, US When you join New York Life, youre joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. Youll have the...

  • Brand Sales Associate

    Found in: Lensa US P 2 C2 - 2 weeks ago

    Phoenix, United States Innovative Promotions Inc Full time

    Innovative Promotions is a marketing and sales management firm looking to hire a talented individual to take our company to new heights. Our mission is to continue facilitating the growth of our partners through innovative marketing campaigns and intangible brand strategies with consumers that diverge us from competitors. As a Brand Sales Associate, you can...