Service Advisor

2 weeks ago


Miami, United States Midway Ford Full time $78,489 - $225,655
Job DescriptionJob Description

Service Advisors help vehicle owners care for their cars and understand the value of maintaining their vehicles following FORD factory guidelines.

Responsibilities and Duties

  • Inspect vehicles and apply proper resources to identify and verify clients’ service needs accurately. Record them along with the current vehicle and client information on the repair order.
  • Refer to service history, inspect the vehicle, and recommend service to clients.
  • Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the Honda product and associated service requirements.
  • Write and verify correct repair orders and include supporting documentation.
  • Administer new and used vehicle warranty repairs under warranty specifications.
  • Ensure requested vehicle services are performed correctly upon completion by inspecting the vehicle before each service delivery.
  • Perform a consultative vehicle delivery with the client when completed.
  • Supervise cleaning and preparation of new and used vehicles.
  • Build and maintain knowledge of FORD products and services via on-the-job training and participation in educational and development programs.
  • Meet requirements of state and federal law for automobile repair and consumer protection.

Job Requirements

  • Technically knowledgeable, experienced, or trainable on the FORD product line
  • Strong organizational skills
  • Outgoing and patient personality with good client relations
  • Professional appearance
  • Excellent communication capability
  • High school or equivalent
  • Technical certification preferred

Benefits

  • Outstanding Compensation Plan
  • Medical, Dental, Life, and Disability Insurance
  • 401K
  • Paid vacations

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