Pastry Advisor

Pastry Advisor / Customer Engagement

Company Overview

At Eddascakesonline, we pride ourselves on delivering exceptional cake designs and customer experiences.

Job Summary

We are seeking enthusiastic and creative individuals to join our team as Pastry Advisors. This role is perfect for those who enjoy interacting with customers and have a passion for baked goods.

Key Responsibilities

• Deliver exemplary customer service, ensuring all customer inquiries and needs are addressed promptly.
• Effectively promote products by providing comprehensive information to assist customers in making informed choices.
• Handle customer communications with professionalism and care.
• Oversee product quality and freshness, ensuring proper stock rotation.
• Maintain an organized and well-stocked storefront.
• Keep the workspace clean and orderly.
• Assist with additional tasks as required.

Required Qualifications: Skills and Attributes

• High energy and enthusiasm, with a strong alignment to our brand values.
• Exceptional verbal and written communication skills, with a focus on customer interaction.
• A collaborative team player.
• Strong time management abilities and capacity to handle multiple tasks efficiently.
• Ability to follow guidelines, establish processes, and prioritize effectively.
• Capability to assess products for quality and standards.
• Willingness to work flexible hours, including evenings and weekends.
• Proficient in computer use.

Preferred Qualifications

• Experience in retail or customer service is advantageous.
• Bilingual candidates are encouraged to apply; proficiency in English is essential, while Spanish is a plus.
• A creative flair and interest in custom cakes and related products.