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Customer Service Representative

2 months ago

McAllen, United States Aqua Clear Water Solutions Full time
Job DescriptionJob Description

Were looking for an upbeat, positive, friendly individual to join our Aqua Clear Water Solutions team as a Customer Service Representative This is not your typical customer service role - our CSRs serve our local customers to genuinely build relationships and deliver the outstanding customer service our customers have come to expect from Aqua Clear Water Solutions.

Every day will be different as our CSRs coordinate a variety of administrative and light accounting duties, handle scheduling and work with other departments to ensure our customers needs are met quickly. If youre looking to gain office experience in a professional environment, then this is the job for you

What do CSRs talk to our customers about?

  • Our products, services, and upgrades
  • Water quality issues or concerns (general knowledge)
  • Payments, invoices, and collections
  • Scheduling deliveries and service technicians
  • What qualities do you need to be a CSR?Amazing communication skills Our CSRs communicate verbally and via email
    • Quick problem-solving skills to help customers with unique needs
  • Strong attention to detail, there are many components to this role
  • Desire to become a water treatment expert through training
  • Proficiency in Microsoft Office, data entry, and documentation
  • Our CSRs utilize multiple software systems and coordinate a large administrative/accounting function within the dealership
  • The ability to be a team player and a friendly personality of course
  • What can Aqua Clear Water Solutions offer you?Career advancement through training and development
  • Competitive base pay and employee incentives
  • Paid time off, paid holidays off
  • Work-life balance
  • Monday-Friday
  • 8:00 AM 5:30 PM