Current jobs related to Customer Service Specialist - Honolulu - Alert Alarm and National Fire Protection (Alert Alarm)

  • Customer Service Specialist

    2 months ago

    Honolulu, United States Alert Alarm and National Fire Protection (Alert Alarm) Full time

    Job DescriptionJob DescriptionAbout UsAlert Holdings Group LLC has built a reputation as a full-service life and safety provider of the highest quality products and services since 1962. With offices on Oahu, Maui, Big Island and Kauai we are able to provide standardized services statewide for life and safety systems like none other. We protect nearly 33,000...

  • Customer Service Specialist

    2 months ago

    Honolulu, United States Zeus Fire and Security Full time

    About Us Alert Holdings Group LLC has built a reputation as a full-service life and safety provider of the highest quality products and services since 1962. With offices on Oahu, Maui, Big Island and Kauai we are able to provide standardized services statewide for life and safety systems like none other. We protect nearly 33,000 residential and commercial...

  • Aviation Customer Service Specialist

    2 weeks ago

    Honolulu, Hawaii, United States Hallmark Aviation Services Full time

    {"Job Title": "Aviation Customer Service Specialist", "Job Description": "Exceptional Service at Hallmark Aviation ServicesWe are seeking highly skilled and organized individuals to join our team as Aviation Customer Service Specialists. As a key member of our airport operations team, you will provide exceptional service to our international airline partners...

  • Healthcare Customer Service Specialist

    4 weeks ago

    Honolulu, Hawaii, United States TEKsystems Full time

    Job OverviewPosition: Healthcare Customer Service SpecialistLocation: Honolulu, Hawaii (Onsite)Compensation: $19 per hourCompany Profile:A prominent healthcare organization dedicated to delivering outstanding patient services in the stunning locale of Honolulu, Hawaii is seeking healthcare customer service specialists. Their goal is to enhance the health and...

  • Customer Service Specialist II

    1 month ago

    Honolulu, United States Savers | Value Village Full time

    Savers | Value Village Customer Service Specialist II Honolulu, Hawaii Apply Now Applicants need to be located on the island of Oahu Summary: Supports Savers mission and vision by providing exceptional customer service responding to inquiries from internal and external customers. This position will serve as the initial point of contact for donor escalated...

  • Customer Service Representative

    2 days ago

    Honolulu, Hawaii, United States Sodexo Full time

    About the RoleSodexo is seeking a skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients.Key ResponsibilitiesHandle customer inquiries and issues via phone, documenting recurring problems and areas for improvement.Provide timely assistance to...

  • Customer Service

    3 months ago

    Honolulu, United States Morgan White Group Full time

    ON-SITE position in Hawaii. Full-time position for a Customer Service & Eligibility Specialist in Hawaii only. The position is the first to interact with customers, tasks, all of which involve supporting the company's operations and products. Essential Duties and Responsibilities: Communicate with insured clients or providers to obtain information to...

  • Customer Service Representative

    4 days ago

    Honolulu, Hawaii, United States Morgan White Group Full time

    Customer Service & Eligibility SpecialistMorgan White Group is seeking a highly skilled Customer Service & Eligibility Specialist to join our team in Hawaii. As the first point of contact for our customers, you will play a critical role in supporting our operations and products.Key Responsibilities:Communicate with insured clients and providers to obtain...

  • Automotive Customer Service Specialist

    4 weeks ago

    Honolulu, Hawaii, United States Aloha Auto Mechanics, LLC Full time

    Job OverviewWe are seeking a dedicated and knowledgeable Automotive Customer Service Specialist to join our team at Aloha Auto Mechanics, LLC. This role requires a strong commitment to customer satisfaction and effective communication skills.Key Responsibilities:Customer Interaction: Welcome clients and vendors warmly as they arrive. Accurately document...

  • Customer Service Representative

    2 weeks ago

    Honolulu, Hawaii, United States ORKIN, LLC Full time

    About Orkin, LLCOrkin, LLC is a global residential and business service provider that offers comprehensive and efficient pest management services for both residential and commercial customers.Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a Customer Service Specialist, you will play a pivotal...

  • Vehicle Return Customer Service Specialist

    4 weeks ago

    Honolulu, Hawaii, United States Frontier Management (OR) Full time

    Compensation: $14.75 per hour + $3,000 Hiring BonusPosition Overview:The Vehicle Return Customer Service Specialist plays a vital role in the airport operations team, acting as a brand representative by delivering the quickest, simplest, and most valued service to our clientele. This individual is tasked with providing attentive, polite, and prompt...

  • Customer Service Representative

    2 weeks ago

    Honolulu, Hawaii, United States Morgan White Group Full time

    Morgan White Group is seeking a highly skilled Customer Service & Eligibility Specialist to join our team in Hawaii. As the first point of contact for customers, you will play a critical role in supporting the company's operations and products. Your primary responsibilities will include communicating with insured clients and providers to obtain information,...

  • Customer Service Representative

    2 weeks ago

    Honolulu, Hawaii, United States Savers | Value Village Full time

    Customer Service Specialist IISavers | Value Village is seeking a highly skilled Customer Service Specialist II to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving issues, and ensuring a positive experience for all interactions.Key Responsibilities:Handle...

  • Customer Service Representative

    7 days ago

    Honolulu, Hawaii, United States Hunt Corporation Full time

    {"Job Title": "Resident Services Specialist", "Job Summary": "We are seeking a highly skilled and customer-focused Resident Services Specialist to join our team at Hunt Military Communities. As a key member of our community team, you will be responsible for providing exceptional service to our residents, ensuring their needs are met, and exceeding their...

  • Customer Service Representative

    3 days ago

    Honolulu, Hawaii, United States Alert Alarm and National Fire Protection (Alert Alarm) Full time

    Job Title: Customer Service SpecialistAbout the Role:The Customer Service Specialist is a key member of our team, responsible for delivering exceptional customer experiences through timely and effective resolution of customer inquiries and requests.Key Responsibilities:Provide technical and administrative support to customers via phone, email, and other...

  • Customer Service Representative

    2 weeks ago

    Honolulu, Hawaii, United States Savers Full time

    Customer Service Specialist IIJob Summary:We are seeking a highly skilled Customer Service Specialist II to join our team at Savers. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving escalated issues, and ensuring a positive experience for all interactions.Key...

  • Customer Service Representative

    6 days ago

    Honolulu, Hawaii, United States Metasys Technologies Full time

    Job Title: Customer Service Representative **Job Summary:** We are seeking a highly skilled Customer Service Representative to join our team at Metasys Technologies. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction. **Key...

  • Customer Support Specialist

    4 weeks ago

    Honolulu, Hawaii, United States Daltile Full time

    Dal-Tile is seeking a dedicated Customer Support Specialist to contribute to our dynamic team. As a Customer Support Specialist, you will play a vital role in ensuring exceptional customer service and support. Your responsibilities will encompass assisting customers both in person and over the phone, addressing inquiries, providing product information,...

  • Healthcare Customer Service Specialist

    4 weeks ago

    Honolulu, Hawaii, United States Hawaii Pacific Health Full time

    About Hawaii Pacific Health:Hawaii Pacific Health is a prominent healthcare organization dedicated to providing exceptional medical services across the state. Our commitment to patient care is reflected in our extensive network of facilities and specialists.Position Overview:As a Patient Service Representative, you will play a crucial role in enhancing the...

  • Customer Service Representative

    2 weeks ago

    Honolulu, Hawaii, United States Royal Hawaiian Movers Full time

    Job SummaryRoyal Hawaiian Movers, a leading transportation and logistics company, is seeking an experienced professional to join our team as a Customer Service Coordinator. This is a part-time position that requires excellent customer service skills, strong communication abilities, and a positive attitude.Key ResponsibilitiesProvide exceptional customer...

Customer Service Specialist

3 months ago

Honolulu, United States Alert Alarm and National Fire Protection (Alert Alarm) Full time
Job DescriptionJob Description

About Us

Alert Holdings Group LLC has built a reputation as a full-service life and safety provider of the highest quality products and services since 1962. With offices on Oahu, Maui, Big Island and Kauai we are able to provide standardized services statewide for life and safety systems like none other. We protect nearly 33,000 residential and commercial customers.

Role Overview

The position’s number one priority is creating and maintaining strong professional relationships with our customers, handling their requests in a timely yet effective manner.

Status: Full-Time, Non-exempt

Key Responsibilities

  • Effectively question and troubleshoot customer inquiries both technically and administratively to a satisfactory resolution.
  • Remotely program customers’ intrusion, CCTV, and access control systems.
  • Create, schedule, and maintain service tickets for field technicians.
  • Assist field technicians remotely by completing both administrative and technical tasks.
  • Thoroughly update and maintain account information for continuity and quality control.
  • Work both proactively and reactively to maintain customer retention and prevent account cancellations.
  • Collaborate with all teams to help prevent and lower service costs.
  • Perform administrative actions to assist customer’s inquiries, account changes, and updates.
  • Process customer requests for sales, renewals, resigns, upgrades, and reactivations by phone and email.
  • Answer customer questions regarding products, services, and or account by phone and email.
  • Collaborate with fellow team members, field technicians, and dispatch department to ensure security systems functioning smoothly 24/7, identifying trending issues, and escalating issues for timely resolution.
  • Special projects assigned as needed.
  • Team Meeting or one on one meeting with department manager and/or department technical specialist developing and honing your skills.
  • Other duties as assigned,

Qualifications

  • 3+ years’ previous successful experience in a customer service role, interacting with customers via telephone and email preferred.
  • Previous work experience in service and installation environment strongly preferred.
  • Ability to learn new technologies for the scope of the position.
  • Quick learning with a positive, cooperative, and accommodating nature.
  • Excellent verbal and written communication skills.
  • Strong work ethic and ability to apply security and confidentiality measures.
  • Applicant must be at least 18 years of age.

Work Requirements:

  • Onsite position

The Alert Alarm Benefit:

Compensation starts at $18/hour

We offer a full benefits package including health, dental and eye insurance, Short Term Disability, Life Insurance, a 401k savings plan, paid-time-off benefits, training, opportunities for growth and development, and a team that cares about you. We even offer pet insurance

EEOC Statement

Alert Alarm Hawaii provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.