Chief Operating Officer

Job DescriptionJob DescriptionDescription:

Position Summary

The Chief Operating Officer for Fenway Health will be responsible for designing and overseeing operational systems that enable the effective, efficient delivery of a diverse array of health services, including ambulatory medical, behavioral health, dental, and optometry services, as well as biomedical, epidemiologic, and population health, and public health programs. The COO will excel in working with multidisciplinary clinical teams to structure patient-centered, team-based care delivery systems. The COO will be strategically astute, with a demonstrated track record of developing and executing innovative strategies to optimize operational efficiencies while ensuring the highest quality outcomes, safety and regulatory compliance. Additionally, they will possess a strong background in communication strategies. This role demands a leader with exceptional business development skills, emotional intelligence, and the ability to build and maintain strong relationships. The COO will ensure core operational excellence.

KEY RELATIONSHIPS

Report to: Chief Executive Officer

Direct Reports:

AVP of Health Center Operations

AVP of Quality Improvement

Manager of Facilities, Safety and Security

Direct Management of Purchased Services Relationship

C3 Leaders: Pharmacy, IT, Data Analytics, and CTC Epic

Other Key Relationships:

Chief Financial Officer

Chief Medical Officer

Chief People Officer

Director of Compliance

Director if Racial Equity, Social Justice, and Community Engagement

Executive Director, The Fenway Institute

Vice President, Public Health Programs

Board of Directors

KEY RESPONSIBILITIES

Operational Efficiency:

• Work in collaboration with the leadership team to drive the execution of Fenway Health’s strategic goals, guiding the overall implementation of plans across the organization in partnership with the executive team.
• Collaborate with the Chief Medical Officer and Chief Financial Officer to optimize our team-based care delivery models, leveraging our human capital, other assets, and physical space to deliver on our mission.
• Develop and implement annual capital investment plans to secure and maintain space and equipment necessary to deliver on our mission.
• Collaborate with Chief Medical Officers to ensure staffing model and appropriate resources are secured and deployed to deliver on expected patient/client quality outcomes, safety goals and regulatory compliance across the organization’s operations.
• Work closely with the Chief Financial Officer to identify efficiencies and optimize revenue and expenditures.
• Develop, communicate, and implement business strategies, plans and procedures; define, measure, and manage comprehensive goals for performance and growth, in context of the Fenway Health’s culture, vision and mission.
• Apply an intersectional racial equity lens when developing strategies, designing systems, and cultivating culture.
• Collaborate cross-functionally to develop and deliver on the execution of the operational plan, budget, and key performance indicators.
• Define and direct organizational policies, internal controls, standards, and procedures consistent with the goals and culture of the organization.
• At the request of the CEO, serve as management liaison to the board and board committees; effectively communicate and present operational information at select board of directors and committee meetings.
• Oversee daily operations of Fenway Health and provide mentorship and support to direct reports and their teams, fostering a team-centered culture that enables employees to maximize their performance and engagement.
• Oversee and manage purchased services with C3, including pharmacy, IT, data analytics, and CTC Epic; ensure accountability for service level agreement performance.
• Recruit, retain and develop talent at all levels, and provide coaching and mentoring as needed.

Communication Strategies:

• Oversee the development of comprehensive communication plans to effectively convey Fenway Health’s mission, values, and services to diverse audiences.
• Ensure consistent and impactful messaging across all communication channels.

Business Development:

• Identify and pursue opportunities for growth and expansion of Fenway Health’s services and programs.
• Develop and execute strategic business plans to increase revenue streams and financial sustainability.
• Establish and maintain relationships with sponsors and business partners.
• Conduct market research to identify new service opportunities and trends.
• Negotiate contracts and partnerships to enhance service delivery and financial stability.

Leadership and Organizational Development:

• Foster a culture of collaboration, innovation, and continuous improvement within Fenway Health.
• Mentor and develop leadership skills within the organization to build a strong, cohesive team.
• Drive initiatives that promote diversity, equity, inclusion, and belonging across all levels of the organization.

DESIRED OUTCOMES

Operational Efficiency

• Establish credibility with the clinical and administrative team and instill a culture of performance excellence with a focus on best-in-class patient care.
• Foster a patient-centric culture, while continuing to support providers and staff committed to the mission of Fenway Health.
• Enhance collaborative, cross-functional communication channels.
• Optimize pharmacy program, which is vulnerable due to regulatory changes, to continue to be a source of margin to the organization.

Effective Communication:

• Clear, consistent, and compelling messaging that resonates with target audiences.
• Increased awareness and understanding of Fenway Health’s mission and services.

Sustainable Growth and Development:

• Successful identification and implementation of new business opportunities.
• Increased revenue and diversified funding sources to support long-term sustainability.
• Expansion of service offerings to meet evolving community needs.

Leadership and Team Development:

• A strong, motivated, and diverse leadership team driving the organization forward.
• A workplace culture that values collaboration, innovation, and continuous improvement.
• High levels of staff engagement, satisfaction, and retention.

Requirements:

Candidate Profile

Fenway Health seeks a dynamic and accomplished leader to serve as its Chief Operating Officer. This individual will excel in fostering equitable access to high-quality, culturally responsive, and well-integrated multi-disciplinary health care. The ideal candidate will also demonstrate a strong commitment to community engagement. With a proven track record of driving organizational growth and effectively supporting the mission, the successful candidate will play a pivotal role in advancing the needs of the diverse communities Fenway Health serves.

IDEAL EXPERIENCE

Comprehensive Healthcare Management

10+ years of leadership experience within a FQHC, large group practice or other organization that includes management of clinical care delivery, preferably in an ambulatory setting. Management experience includes budgetary responsibility and ideally profit-and-loss accountability. People management experience is essential. Experience that fully integrates primary, specialty, behavioral, and community health care is preferred.

Healthcare Delivery Models

Knowledge and understanding of evolving health care delivery and financing trends, including payer models. Experience adapting and innovating to address dynamic environment of population health management and changing trends in health care delivery.

Diversity, Equity, and Inclusion Leadership and Advocacy

Deep understanding of, passion for and commitment to the communities that Fenway Health serves, with a history of promoting equity, diversity, and inclusion to create an environment which empowers and elevates underrepresented and gender minorities in an organization and the populations served.

Education / Advanced Degree

Master’s degree or relevant comparable years of experience is strongly preferred, as is experience in health care or public health administration.

CRITICAL LEADERSHIP CAPABILITIES

Driving Results

• Takes a systems-based approach to solving problems.
• Proactively seeks to improve workflows and processes that incorporate best-in-class solutions to enhance quality and productivity.
• Identifies new processes and/or systems to improve productivity and/or make the business more efficient.
• Benchmarks own performance against industry best practices.

Cultural Agility

• Models a high level of cultural humility and the ability to work effectively with diverse individuals and communities.
• Demonstrates fluency in business and clinical best practices and principles and shows ability to implement these effectively.
• Strong emotional intelligence and well-developed capacity to communicate effectively across difference and align teams effectively in pursuit of shared goals.
• Adapts change plans/influence strategies to comport with the goals of the organization taking into account organizational assets and constraints and the perspectives and interests of key stakeholders at all levels of the organization.
• Establishes processes or practices to encourage and reinforce innovation and support effective change management.

Collaborating and Influencing

• Fosters team collaboration within and across departments and teams.
• Identifies and meets with key stakeholders to facilitate robust discussion and problem solving and achieve consensus.
• Cultivates a nuanced understanding of the identity and interests of key internal and external stakeholders and influencers and builds collaborative relationships with them.
• Formulates and executes strategies to enhance Fenway Health’s community engagement and visibility.
• Builds and nurtures partnerships with community organizations, leaders, and stakeholders to support and extend Fenway Health’s initiatives.
• Identifies and leverages opportunities for growth and expansion of Fenway Health’s services and programs.

OTHER PERSONAL CHARACTERISTICS

• Enthusiasm and passion for Fenway Health’s mission
• Impeccable integrity with a strong commitment to professionalism and promoting well-being of staff
• Strong interpersonal skills; an effective relationship builder
• LGBTQIA+ identified persons, people of color, and others from historically underrepresented communities are strongly encouraged to apply

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.
LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.

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