Access Solutions Manager

2 weeks ago

Crown Point, United States Northwest Indiana Community Action Full time
Job DescriptionJob DescriptionSalary: Startining at $56,000

NEW POST



ORGANIZATION: 

Northwest Indiana Community Action Corporation, founded in 1965, is your local Community Action Agency. We serve people, from infancy to old age, who are experiencing financial hardship. People experiencing financial hardship find opportunities, resources, and respect at NWICA. We envision the people of Northwest Indiana flourishing regardless of income, ability, or age.

Serving residents in Lake, Porter, LaPorte, Jasper, Newton, Pulaski, and Starke Counties

 

FUNCTION:

Reporting to the Aging services director, the Manager of Access solutions is responsible for overall operations and team process management for the Access solutions Department.  This includes performance measurement and reporting, staff training, management of public education and awareness, community and provider relations, program review and quality oversight in compliance with the Older American’s Act guidelines and practices and the FSSA Contract.

The Access solution manager is expected to be an active participant in the agency’s mission, vision, and values. He/she shall work to ensure consistent, quality services to the agency’s constituents, demonstrate enthusiasm, initiative, and flexibility in assignments and maintain positive working relationships and communication with all agency personnel, will be inclusive, communicative and will establish himself/herself as a primary resource to those he/she supervises.


MAJOR DUTIES:

  • Is an active participant of the Operations and Planning Management team.
  • Plans, organizes, staffs, directs, and evaluates program operations, office and team activities such as: logistical operations, performance measurement and reporting, management of public education and outreach, program volunteer/internship activities, community provider/partner relationships, program review, continuous quality improvement, staff evaluation and accountability, and Access solutions team oversight.
  • Continuously evaluate existing access protocols and pathways to identify opportunities to simplify and remove barriers to access
  • Manages program fiscal operations, including budget development and authorization of expenditures according to the NWICA budget and fiscal policy.
  • Monitors the program’s financial health and communicates recommendations to the Aging director.
  • Manages program Consumer Satisfaction process and client access to solutions.
  • Monitors trends, legislation, and regulations that are relevant to the program’s mission and makes program recommendations to the Aging services director.
  • Ensures that program activities meet all Federal regulations and comply with contract guidelines.
  • Coordinates with the I & A Department Manager to ensure that all operations are compliant with AIRS Accreditation Standards.
  • Coordinates with the Home and Community Based Service Manager to ensure efficient transitions between Options Counseling and Home and Community Based Services.
  • Coordinates with the Quality Department to monitor subcontractor compliance and ensure resolution of customer or compliance concerns.
  • Training counselors on pay points opportunities within each program
  • Maintains and promotes relationships with the Division of Aging (DA) and Indiana Association of Area Agencies on Aging (IAAAA) staff, including the Access Solution Program Management staff, the Program Manager, and helps NWICA Access Solution staff maintain effective working relationships with DA program staff.
  • Cooperates and coordinates with other NWICA Management teams to increase and enhance internal and external communication to meet agency goals and objectives.
  • Participate in regular staff meetings, staff training programs, supervisory sessions and accept responsibility for aiding the development of positive team relationships.
  • Other duties as assigned by the Aging services director

 

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree required, Master’s preferred in Social Work, Public Administration, Human Services or related field.
  • 1-3 years experience in Social Service Management.
  • 2 or more years’ experience supervising staff.
  • Experience in creating and managing the budget process for a large department, as well as monitoring contract compliance.
  • Experience in the collection of and analyzing data to inform Senior Management Team and to identify trends.
  • Excellent writing and effective communication skills with staff, clients, service providers and general public.
  • Experience in understanding of the aging and disabled client populations


BENEFITS:

      • 401K 
      • Paid Personal Leave
      • Vacation
      • Sick Leave
      • 14 Paid Holidays
      • Employee Assistance Program 
      • FSA
      • Health, Dental, & Vision Insurance 
      • Life Insurance 
      • Short-Term Disability 



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