Current jobs related to Customer Experience Specialist - Melbourne - Percepta
-
Customer Experience Specialist
1 month ago
Melbourne, Florida, United States Knitwell Group Full timeAbout UsLane Bryant is a leading plus-size fashion brand that has been empowering women for over 120 years. Our mission is to provide high-quality clothing that makes women feel confident and beautiful. We believe in the importance of inclusivity and diversity, and we strive to create a welcoming environment for all customers and associates.About the RoleWe...
-
Customer Experience Specialist
3 months ago
Melbourne, United States Navy Times Full timeLocation: US-FL-Melbourne Posted: 02/07/2022 Closing: 03/06/2022 Degree: High School Type: Full-Time Experience: At least 2 year(s) Job description At Percepta, we bring first-class service across each market we support. As a **Customer Experience Specialist** in **Melbourne, FL**, youll be a part of creating and delivering amazing customer experiences,...
-
Customer Experience Specialist
4 weeks ago
Melbourne, United States Ajilon Full timeAjilon - JobID: 4A1DC990-781A-41B8-B6F3-0AFD42A467DE [Customer Service Representative] As a Customer Experience Specialist at Ajilon, you'll: Handle a high volume of inbound and outbound calls, emails, and chat messages, providing timely and effective resolutions; Address customer inquiries and issues, offering solutions that enhance customer satisfaction...
-
Customer Experience Specialist
1 month ago
Melbourne, United States LHH Recruitment Solutions Full timeJob DescriptionJob DescriptionLHH Recruitment is seeking a Customer Experience Specialist in Melbourne, FL. This person will be working on the floor of the store assisting customers with orders and materials. He or she will also be assisting with the purchase order process. The ideal candidate will have a few years of experience working with customers or in...
-
Customer Experience Specialist
4 months ago
Melbourne, United States Navy Times Full timeLocation: US-FL-Melbourne Posted: 02/07/2022 Closing: 03/06/2022 Degree: High School Type: Full-Time Experience: At least 2 year(s) Job description At Percepta, we bring first-class service across each market we support. As a **Customer Experience Specialist** in **Melbourne, FL**, youll be a part of creating and delivering amazing customer experiences,...
-
Customer Experience Representative
4 weeks ago
Melbourne, Florida, United States Ajilon Full timeAjilon Job DescriptionWe are seeking a highly skilled Customer Experience Specialist to join our team at Ajilon. As a key member of our customer service team, you will be responsible for providing timely and effective resolutions to customer inquiries and issues.Key Responsibilities:Handle a high volume of inbound and outbound calls, emails, and chat...
-
Customer Experience Associate
4 weeks ago
Melbourne, Florida, United States LHH Recruitment Solutions Full timeJob SummaryLHH Recruitment Solutions is seeking a highly skilled Customer Experience Specialist to join our team in Melbourne, FL. As a key member of our retail team, you will be responsible for providing exceptional customer service, assisting with purchase orders, and processing payments.Key ResponsibilitiesSupport customers in selecting materials and...
-
Customer Experience Specialist
1 month ago
Melbourne, Florida, United States Navy Times Full timeJob DescriptionWe are seeking a highly skilled Customer Experience Specialist - French Bilingual to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences to our clients.Key Responsibilities:Provide top-notch customer service to clients via phone, email, and chatAct as a liaison...
-
Customer Experience Ambassador
7 days ago
Melbourne, Florida, United States Mister Car Wash Full timeAt Mister Car Wash, we're committed to delivering exceptional customer experiences. As a Guest Service Specialist, you'll play a vital role in making our customers feel valued and appreciated. Here's what you can expect:Key Responsibilities:Work collaboratively with our team to create a welcoming and efficient environment for our customers.Build strong...
-
Customer Experience Representative
4 weeks ago
Melbourne, Florida, United States Navy Times Full timeJob DescriptionAs a Customer Experience Specialist at Percepta, you will be responsible for delivering exceptional customer experiences across various channels, including phone, email, and chat. You will work closely with customers and prospective buyers to understand their needs, concerns, and preferences, and provide personalized solutions to meet their...
-
Customer Specialist
2 months ago
Melbourne, United States KnitWell Group Full timeAs a Customer Specialist, you provide customers with exceptional shopping experiences. You can empower self-expression by creating authentic connections with customers and helping them discover products they love. Together with the store team, you wi Customer Specialist, Specialist, Customer, Retail, Support
-
Personal Banker
2 weeks ago
Melbourne, Florida, United States WELLS FARGO BANK Full timeAbout Wells FargoWells Fargo is a leading financial services company that values diversity, equity, and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with...
-
Customer Experience Manager
4 weeks ago
Melbourne, Florida, United States Coastal Hyundai Full timeJob Title: Customer Experience ManagerCoastal Hyundai is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Manager. In this role, you will be responsible for developing and implementing strategies to enhance the overall customer experience, from initial inquiry to post-purchase follow-up.Key...
-
Customer Experience Manager
2 weeks ago
Melbourne, Florida, United States Coastal Hyundai Full timeJob OverviewCoastal Hyundai is seeking a highly motivated and customer-focused individual to fill the role of Customer Experience Manager. This key position plays a vital role in ensuring that every customer interaction exceeds expectations and reflects the company's commitment to excellence.The ideal candidate will possess strong leadership skills,...
-
Customer Experience Guide
3 months ago
Melbourne, United States Percepta Full timeJob Description **Requisition Title** : Customer Experience Guide ( 032N8 ) * **Culture of Service** - to be treated like you are the customer from day one * **Teamwork** belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges value in your contributions * **Respect** a team that is...
-
Customer Experience Manager
4 weeks ago
Melbourne, Florida, United States Orion180 Full timeJob Title: Customer Experience ManagerOrion180 is seeking a highly skilled Customer Experience Manager to lead our Customer Experience department. As a key member of our team, you will be responsible for overseeing operations, driving team development, and maintaining strong relationships with internal and external stakeholders.Key Responsibilities:Lead and...
-
Customer Experience Ambassador
4 weeks ago
Melbourne, Florida, United States Percepta Full timeJob Title: Customer Experience GuideAbout the Role:We are seeking a highly skilled and passionate Customer Experience Guide to join our team at Percepta. As a key member of our team, you will be responsible for delivering exceptional client experiences through personalized onboarding sessions, product knowledge, and exceptional communication skills.Key...
-
Customer Service Specialist
1 week ago
Melbourne, Florida, United States Incora Full timeCustomer Program SpecialistWe are seeking a highly skilled Customer Program Specialist to join our team at Incora. As a key member of our customer operations team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional service and support to ensure their needs are met.The ideal candidate will have...
-
Lot Attendant
2 weeks ago
Melbourne, Florida, United States El Car Wash Full timeJob SummaryWe are seeking a highly motivated and service-oriented Lot Attendant to join our team at El Car Wash. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring the cleanliness and organization of our facilities, and collaborating with colleagues to achieve our goals.Key ResponsibilitiesProvide...
-
Customer Experience Representative
1 week ago
Melbourne, Florida, United States El Car Wash Full timeJob SummaryWe are seeking a highly skilled Customer Experience Advisor to join our team at El Car Wash. As a key member of our staff, you will be responsible for providing exceptional customer service, ensuring a clean and safe environment, and contributing to the overall success of our car wash operations.Key ResponsibilitiesCustomer Service: Greet...
Customer Experience Specialist
3 months ago
US-FL-MelbourneDescription
At Percepta, we bring first-class service across each market we support. As a Customer Experience Specialist in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing
The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customers, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer’s needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis. In this role, the CXS is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty.
During a Typical Day, You’ll
• Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience. This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services
• Act as a resource of all product knowledge and service support
• Schedule activities as required for special events
• Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner
• Act as a liaison between customer, service support, and dealership by following up to ensure customer satisfaction
• Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs
• Be responsible for handling emails and chats
• Exhibit strong follow up and organizational skills, in both verbal and written communication
• Be responsible for resolving customer issues using all available resources, including Dealers (i.e. service personnel, subject matter experts (SMEs), leadership, and field service engineers).
• Return all email and voice mail messages promptly and follow up with customers and dealers as committed
• Be responsible for documenting customer inquiries and concerns
• Use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans
• Participate in business-related marketing and sales projects
• Meet specified goals as set forth by management
• Provide feedback to management for the continued and improved performance of the department to foster positive results and growth
• Work as a team player – assist other team members when in need of support
What You Bring to the Role
• High school diploma required; Associate or bachelor’s degree is a plus
• A minimum of 2 years of experience in customer service, call center, hospitality, or public relations, or sales
• Experience in a luxury field (hospitality or brand product) is a plus
• Knowledge of the automotive industry is a plus
• Strong verbal and written communication skills
• Strong customer service, interpersonal, and relationship-building skills
• Excellent English language (oral and written), with grammatical knowledge and etiquette
• Typing skills (minimum of 30 words per minute)
What You Can Expect
• Starting pay rate of $18.34 per hour
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)
A Bit More About Your Role
This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence.
This position is fully onsite and the hours of operation are Monday-Friday: 8:00 AM - 11:00 PM, Saturday: 8:00 AM - 8:00 PM. Must be flexible to any 8-hour shift, 5 days per week.
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:
Culture of Service – to be treated like you are the customer from day one
Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value in your contributions
Respect – a team that is accountable, dependable, and gives you their full attention
Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career Growth – lots of learning opportunities for aspiring minds
Diversity – be a part of our growing diverse and community-minded organization that is all about having fun
Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
#LI-Onsite
