Customer Reference Manager

1 month ago

Sunnyvale, United States Netchannels Full time
Job DescriptionJob Description

We are hiring a full time employee (FTE) W2 of Netchannels supporting on of our clients in High Technology.

NOTE: This is a Marketing & Sales Enablement role. This is NOT a customer service role.

NOTE: This position is remote

This high tech client is developing groundbreaking cloud solutions for companies, leveraging years of experience in building secure, reliable, and scalable cloud technology. They are seeking a Customer Reference Manager to identify opportunities and build programs with our valued customers.

 

You will work with leaders across the company, collaborating with teams in communications, product management, sales, and field marketing. This position offers the opportunity to blend high level, critical thinking with more tactical operational activities.

 Responsibilities
  • Drive scaled and impactful customer content creation in close partnership with product marketing, industry marketing, partner marketing and communications.
    • Focus on nurturing select customers as well as recruiting new references
    • Aligned with specific Industries and/or solutions
    • Blogs
    • Videos
    • Customer Profile Slides
    • Press releases
    • Case studies
  • Manage and monitor customer reference activity, keeping data current, accurate and up to date.
  • Provide monthly metrics tracking recruitment growth and revenue
  • Manage and monitor customer reference activity, keeping data current, accurate and up to date.
  • Ensure a positive customer experience through day-to-day activities, and work as an advocate for our customers internally.
 

Minimum qualifications:

  • Writer, storyteller: capable of conducting interviews and write briefings and stories
  • Superb written and oral communication skills.
  • Self-starter and embracing ever changing landscape
  • BA/BS degree in Marketing or Communications
  • High Technology experience is a must
  • Knowledge of the Cloud is a plus
  • Ability to build relationships with internal and external constituents
  • Outstanding project management and leadership skills, in addition to experience working on cross-functional teams
  • Experience executing a customer reference program for a high tech company
 

Preferred qualifications:

  • 7+ years of customer reference, marketing or corporate communications
  • Proficient in: Influitive, ReferenceView, ReferenceEdge, or TechValidate
  • Knowledgeable in Adobe Experience Manager, CRM, WordPress, Marketing automation platforms
  • Interest in Cloud technologies and collaboration software.
  • Strong bias towards action with the ability to make decisions quickly amidst multiple stakeholders.
  • Excellent organizational skills, detail oriented and a proven capacity to manage multiple priorities.

At Netchannels, we value differences. We believe that success is achieved by pulling together all talents from all sources. We also believe that each and every single one of us can change the World.  We're dedicated to matching our talents with the best opportunity for them and for our clients.

Netchannels is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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