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Community Relations Representative

4 months ago

Newport Beach, United States Eastridge Full time
Job DescriptionJob Description

Eastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities. Eastridge is hiring a Community Relations Representative (CRR) for a private real estate investment company. MUST be able to work weekends (9 am-6 pm or similar). For immediate consideration, apply today.

Job Duties:

  • Promotes positive, proactive customer interactions to make their experience of the highest quality.
  • Solves simple to complex resident relations issues in a timely manner.
  • Assists residents with the move-in and move-out process as needed.
  • Performs resident retention calls according to guidelines currently in place.
  • Ensures that all relevant information regarding resident concerns and requests is accurately recorded in OneSite.
  • Provides input regarding how to continually improve and provide more efficient resident relations.
  • Facilitates the resident retention process which includes renewal paperwork.
  • Assists with achieving financial goals through closing on renewals and transfers, and participating in leasing. goals and communicating the value of our communities.
  • Process resident applications, lease documents, and related paperwork as needed.
  • Performs community inspections to ensure aesthetics are maintained to company expectations.
  • Monitors NPS and Yelp scores daily to improve the customer experience and maintain awareness of community reputation.Follow up with unresolved resident concerns in surveys or reviews as needed.
  • Completes and submits final account statements (FAS).
  • Manages the eviction process from beginning to end.
  • Participates in performance leasing consultant responsibilities as needed (leasing, tours, etc.)

Variances in responsibilities may exist by community type:

Larger Communities:

  • Focus may be on a specific responsibility and then rotated regularly.
  • May be required to train new hires.

Minimum Qualifications / Other Expectations:

  • High School Diploma or equivalent work experience
  • One year experience in customer service environment preferred
  • Superior customer service skills and a desire to help people
  • Ability to handle basic accounting principles and concepts
  • Excellent written and oral communication and interpersonal skills
  • Schedule may require work on weekends, holidays and evenings
  • Regular, consistent and timely attendance required


Benefits: Click here to learn more about benefits available to Eastridge’s temporary employees.From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment.Information about those benefits will be communicated when applicable.


Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.


We value diverse experiences, including prior contact with the criminal legal system, and applicants with criminal histories are encouraged to apply.Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring, the San Francisco Fair Chance Ordinance, and the Philadelphia Fair Criminal Record Screening Standards Ordinance (a copy of the notice of rights under the Philadelphia Ordinance is available by clicking on this link).

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