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Retail & Rental Assocaite - Powder Mountain
2 months ago
Powder Mountain is a year-round resort and real estate development project nestled throughout 10,000 acres in the Wasatch Mountains of Northern Utah. Recently acquired by Reed Hastings, Co-Founder of Netflix, Powder is committed to staying uncrowded and independent—and we’re revolutionizing the ski industry along the way. Join our mission to spark wonder by creating a unique place that fuses mountain recreation, art, and meaningful connection.
We’re looking for Big-Hearted Champions Who Pick Up the Trash. If you’re a passionate, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder.
We Are:
Big Hearted - Passion, Caring & Warm, Joyful, Generous
Champions - Team - Not Family, Intolerant of Mediocrity, Tenacious, Seeks Feedback
Who Picks Up the Trash - Does What is Best for Powder and Our Guests, Resourceful, Selfless
Our Commitment to Equality:
Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams.
Appearance Guidelines:
Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.
Perks of Joining Our Big-Hearted Champions:
- Powder Mountain Season Pass
- Powder Mountain Season Pass for Spouse & Dependents - For Qualifying Employees
- Buddy Passes
- UTA Ski Bus Pass & Employee Shuttle
- Powder Mountain Retail/Rental & F&B Facility Discount
- Access to Expertvoice.com & Outdoordly.com and other partner discounts.
- Powder Mountain on-snow uniform for specific roles.
- Free On-Site Gourmet Employee Meals
- Employee Assistance Program
- Discounts Lift Tickets to ISAA Resorts
Job Title: Powder Mountain Retail and Rental Shop Associate
Status: Full-Time & Part-Time, Seasonal, Non-Exempt Hourly
Reporting To: Manager of Powder Mountain Retail & Rental Department
Job Description:
Powder Mountain's retail and rental locations are seeking enthusiastic individuals that are guest services focused, customer centric, and have a strong desire to sell Powder Mountain branded items Must have understanding of ski and snowboard equipment and complimentary gear required for a great day on the snow.
Retail and Rental Associate Role Responsibilities:
- Attend and complete all required training sessions and obtain all online certifications from applicable binding and helmet manufacturers
- Attend vendor led clinics.
- Provide consistent exceptional customer service.
- Assist guests through the rental process.
- Assist guests in the proper selection of equipment.
- Ensure that all equipment is adjusted for the specific renter per industry standards.
- Upsell guests into higher quality products for best on-snow experience.
- Provide appropriate instruction on rental equipment’s use and customer responsibility.
- Ensure that the rental customer signs all appropriate waivers.
- Properly utilize the computerized rental solutions system to ensure all equipment is correctly checked out and checked in when returned.
- Examine all rental equipment as it is rented and returned for general condition and damage.
- Communicate to guests the cost of rental equipment damage and ensure guest pays for damaged items.
- Take inventory of equipment and set aside damaged or in need of repair equipment.
- Consistently monitor guest flow and needs to expedite rental process.
- Acquire all of the required Binding Manufacturer's Certifications.
- Provide copies of certification documentation to the rental manager.
- Collaborate with the retail team and assist as needed.
- Maintain clean and organized appearance of rental shop.
- Sanitize all ski gear as required.
- In-depth knowledge of Powder Mountain terrain and advise on suitable terrain for an exceptional guest experience.
- Other duties as assigned.
Qualifications Requirements:
- 18 years of age, or older
- HS Diploma – preferred.
- Must adhere to Powder Mountains appearance guidelines.
- Acquire binding certifications and follow on training as required.
- Proficiency with phone systems, point of sale software, and scheduling software.
- Proficiency with Google Suite
- Highly experience with computers
- Able to work with the public in a friendly, courteous manner.
- Able to handle heavy customer demand for extended periods of time, often working through scheduled break times, particularly during weekends and holiday weekdays.
- Be polished, polite, resourceful, and one-step-ahead of the needs of our guests.
- Well spoken, articulate and ability to remain enthusiastic during peak season.
- Reliable transportation, or commitment to using UTA.
- Ability to work, weekends, holiday, evenings, on call.
