Case Manager

2 months ago

Saint Louis, United States Covenant House Missouri Full time
Job DescriptionJob Description

PURPOSE OF POSITION

The incumbent is responsible for providing goal-oriented support and individualized direct care and supervision of program youth. This position is focused on achieving individualized goals for the persons served by assessment, planning, advocacy, and coordination in a manner which reflects the mission, philosophy and policies of Covenant House Missouri.


SUMMARY OF DUTIES

(Responsibilities to include but not limited to the following)


  • Responsible for establishing and maintaining good relationships with appropriate boundaries with youth.
  • Responsible for client intake and administration of various assessments such as Casey Life Skills Assessments.
  • Support individuals to identify client needs and creates individualized treatment plans that represent the best interest of the client and ensures their views and preferences.
  • Initiates crisis intervention counseling to youth and to families as needed.
  • Collaborate with interdisciplinary team to:
    • Identify the best possible approach to providing services to the youth in the Community-based Programs.
    • Integrates and continuously supports a Trauma Informed culture thru treatment planning and daily interactions, advocating with and on behalf of individuals, according to their needs and wishes.
  • Provide information or refer individuals to established and preferred public or private agencies or community services for assistance.
  • Responsible for developing, organizing and conducting life skills and group activities to prevent and resolve problems related to human relationships and self-care.
  • Transport and accompany youth to appointments outside of Covenant House Missouri.
  • Role model positive behaviors and coping skills for youth demonstrating strength based approach in all interactions and utilizing aspects of Trauma Informed Care and Positive Youth Development.
  • Record and maintain records, required paperwork, and documentation according to agency policy & procedures.
  • Lead, plan, and facilitate various team and individual meetings for the purpose of sharing information in regard to youth.
  • Responsible for proper administration of medication and first aid per CHMO policies and guidelines.
  • Assist in planning, scheduling, and implementation of on and off site community activities.
  • Provide agency presentations in the community to schools, service providers, and other community based groups and organizations.
  • Represent the agency at community based fairs and events.
  • Provide outreach and case management services to youth living in the community.
  • Establish working relationships with fellow team members to build trust and confidence enabling you to constructively challenge practices and procedures that need to be improved, changed or eradicated.
  • Actively engage with volunteers/partners assigned to the Community-based programs.
  • Participate in all required trainings and staff meetings, completing at least 40 hours of training annually.
  • Act in accordance with all organizational and legal protocol, policies, and procedures.
  • Perform other duties as assigned.

Disclaimer : * Must be able to work some weekends *

SUPERVISORY DUTIES

No direct reports


WORKING RELATIONSHIPS

Regular internal contact with all CHMO staff, outside contact with vendors and suppliers, and regular contact with outside agencies.


KNOWLEDGE, SKILLS, & ABILITIES

Education & Experience

Bachelor's degree in Human Services or related field required. Two (2) years' experience preferred.


Knowledge/Skills

  • The ability to work cooperatively with others to achieve shared goals, showing diplomacy and flexibility when there are conflicting opinions supporting other people's performance to achieve the best possible results.
  • The ability to take control of a situation and to lead by empowering others into an effective team. Inspiring and energizing others to carry out tasks and achieve goals by displaying a clear sense of direction and values.
  • The ability to relate to, and feel comfortable with, people at all levels and to be able to make and maintain good working relationships with co-workers, supervisors, representatives of other agencies, and the public.
  • The ability to verbally express ideas in a way that is easily understood by others who are unfamiliar with the topic, including delivering a presentation, giving accurate information or acting as a spokesperson.
  • The ability to write concisely and convey meaning in a manner appropriate to different readers, presenting a persuasive argument.
  • The ability to respond to, anticipate, and positively manage change.
  • The ability to handle numbers, gathering statistical data and being able to analyze, interpret and present it in a clear and accurate way.
  • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent tasks.
  • The ability to relate to your coworkers, inspire others to participate, and mitigate conflict with coworkers.
  • The ability to design, plan, organize, and implement tasks within an allotted timeframe.
  • Results driven achiever with planning and organizational skills, along with a high degree of detail orientation.
  • Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • The ability to follow policies, regulations, and laws pertaining to the delivery of human services.
  • Fundamental knowledge in mental health, trauma, substance abuse, homelessness, etc.
  • Proficient in Microsoft Office, assessment tools, database systems, and Windows environment.

WORK ENVIRONMENT/ PHYSICAL DEMANDS

  • Moderate concentration.
  • Frequent interruptions.
  • Moderate noise level.
  • Moderate sitting, standing and eye strain, light walking, bending and lifting.


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