Customer Service Representative

1 month ago

Clifton Park, United States Trenchless Today LLC. Full time
Job DescriptionJob DescriptionCustomer Service Representative & Dispatcher

Trenchless Today LLC. is thriving, thanks to our amazing team. Because of this, we are looking for an experienced Customer Service Representative & Dispatcher Are you looking for a change? Or want to work for a company that actually cares about you? Do you want to leave work feeling fulfilled each day, knowing that you work for a company driven by a strong purpose and mission? If so, please apply

This is a full-time position that requires knowledge and dedication. We are looking to hire someone that has a background in Customer Service. She/he must be able to work with others. S/He will be responsible for inbound/outbound phone calls, scheduling jobs, customer satisfaction, and customer follow-up, along with miscellaneous additional administrative tasks.

RESPONSIBILITIES:

To succeed in this position you need to be able to help alleviate customer frustration with an empathetic and solution oriented mind set. Experience multi-tasking with computer programs on multiple screens, while on the phone is a requirement. You will be the primary person in charge of answering all inbound phone calls and following up with customers to ensure customer satisfaction.

  • Respond promptly to customer inquiries.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Communicate with customers through various channels (email, text, phone).
  • Acknowledge and resolve customer complaints.
  • Know our products/services inside and out so that you can answer questions.
  • Keep records of customer interactions, transactions, and comments on our CRM software.
  • Communicate and coordinate with colleagues.
  • Dispatch Technicians and ensure company processes are adhered to.
  • Provide feedback on the efficiency of the customer service process.

QUALIFICIATIONS & SKILLS

  • Key personality traits: friendly, overall positive demeanor, optimistic, solution oriented
  • Able to work independently or as an active member of a team
  • Be comfortable interacting with customers over the phone
  • Punctual
  • Team-oriented
  • Coach-able & Trainable
  • Excellent work ethic
  • Experience with Service Titan or a similar CRM software is a plus
  • Experience as a CSR for a service company is a requirement
  • Google Drive Experience
  • Strong written and verbal communication
  • Extreme attention to detail
  • College degree is a plus but not a requirement

WHAT WE OFFER

  • Advancement opportunities to grow within the company
  • Opportunities for geographic relocation
  • Leaders in Technology
  • Training & Education in our field of work
  • Certification courses
  • Health, Vision, and Dental Benefits at no cost to the employee
  • Paid Holidays, Vacations
  • Company Outings

(Past outings have included, trips out of town, TopGolf, Comedy Shows, Go-Kart Racing, Bowling Nights, and Paintball)


**We are a company that invests in the future of our coworkers and values the benefits of continual education. **

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