![Trenchless Today LLC.](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
1 month ago
Trenchless Today LLC. is thriving, thanks to our amazing team. Because of this, we are looking for an experienced Customer Service Representative & Dispatcher Are you looking for a change? Or want to work for a company that actually cares about you? Do you want to leave work feeling fulfilled each day, knowing that you work for a company driven by a strong purpose and mission? If so, please apply
This is a full-time position that requires knowledge and dedication. We are looking to hire someone that has a background in Customer Service. She/he must be able to work with others. S/He will be responsible for inbound/outbound phone calls, scheduling jobs, customer satisfaction, and customer follow-up, along with miscellaneous additional administrative tasks.
RESPONSIBILITIES:
To succeed in this position you need to be able to help alleviate customer frustration with an empathetic and solution oriented mind set. Experience multi-tasking with computer programs on multiple screens, while on the phone is a requirement. You will be the primary person in charge of answering all inbound phone calls and following up with customers to ensure customer satisfaction.
- Respond promptly to customer inquiries.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Communicate with customers through various channels (email, text, phone).
- Acknowledge and resolve customer complaints.
- Know our products/services inside and out so that you can answer questions.
- Keep records of customer interactions, transactions, and comments on our CRM software.
- Communicate and coordinate with colleagues.
- Dispatch Technicians and ensure company processes are adhered to.
- Provide feedback on the efficiency of the customer service process.
QUALIFICIATIONS & SKILLS
- Key personality traits: friendly, overall positive demeanor, optimistic, solution oriented
- Able to work independently or as an active member of a team
- Be comfortable interacting with customers over the phone
- Punctual
- Team-oriented
- Coach-able & Trainable
- Excellent work ethic
- Experience with Service Titan or a similar CRM software is a plus
- Experience as a CSR for a service company is a requirement
- Google Drive Experience
- Strong written and verbal communication
- Extreme attention to detail
- College degree is a plus but not a requirement
WHAT WE OFFER
- Advancement opportunities to grow within the company
- Opportunities for geographic relocation
- Leaders in Technology
- Training & Education in our field of work
- Certification courses
- Health, Vision, and Dental Benefits at no cost to the employee
- Paid Holidays, Vacations
- Company Outings
(Past outings have included, trips out of town, TopGolf, Comedy Shows, Go-Kart Racing, Bowling Nights, and Paintball)
**We are a company that invests in the future of our coworkers and values the benefits of continual education. **
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