Customer Service Representative

2 months ago

Clifton Park, United States A. Johnson Plumbing and Heating, Inc. Full time
Job DescriptionJob Description

Come join A. Johnson Plumbing and Heating, Inc. in Clifton Park, NY to become our full-time Customer Service Representative - In-home Services Dispatcher We're looking for a customer service rock star with great phone skills to effectively dispatch our technicians


WHY YOU SHOULD JOIN OUR DISPATCH TEAM

We are a family-oriented company with a supportive environment and energetic atmosphere. We pay our Customer Service Representatives - In-home Services Dispatchers a competitive wage of $20 - $25 per hour, depending on experience. Our team also enjoys great benefits, including in-house training. Additionally, we make applying easy with our initial quick mobile-optimized application. Interested in this dispatch opportunity where you can use your amazing customer service and phone skills? If so, keep reading


ABOUT A. JOHNSON PLUMBING AND HEATING, INC.

For over 40 years we have been the top pick in the Capital Region for heating, cooling, and plumbing services We pride ourselves in providing the best customer service paired with exceptional products at affordable prices. Working with residential/light commercial clients, we provide plumbing, heating, ventilation, and air conditioning services to our loyal customer base and seek to extend our reach to even more clients in the area Having top-notch employees who are further dedicated to providing the best there is to offer in-home services, we believe that we can begin transforming our community one job at a time

We wholeheartedly believe that our success is due to our phenomenal crew that has bought into our mission and vision here at A. Johnson Plumbing and Heating, Inc. We want to foster a work environment where everyone enjoys coming to work and feels a sense of accomplishment at the end of the day. We believe in equipping our team with the best products, leaving them never wanting more, and feeling fully supported and prepared to provide top-notch services. We honor our employees' desire for growth and advancement, so we provide exceptional reimbursements for schooling and even tool replacement, as well as provide ongoing training and continuing education opportunities. We are dedicated to providing a positive work environment where everyone is a part of the team


ARE YOU A GOOD FIT?

Ask yourself: Are you organized and detail-oriented? Do you follow through with your commitments? Are you a skilled communicator? Do you have exceptional customer service and phone skills? Can you build rapport with clients? Are you a team player? Can you tactfully diffuse conflict? Are you dedicated to meeting and exceeding goals? If so, please consider applying for this position today


YOUR LIFE AS A CUSTOMER SERVICE REPRESENTATIVE - IN-HOME SERVICES DISPATCHER

This dispatch position is full-time and typically works 7:30 AM - 4:30 PM, Monday - Friday.

As a Customer Service Representative - In-home Services Dispatcher, you manage a variety of administrative tasks and act as the liaison between our field staff, the office, and our customers. Each day, you work hard to meet daily revenue goals by prioritizing the most urgent calls. You take incoming customer phone calls and match the right technician to every job, always striving to maximize revenue. As you speak to the customer, you keep note of their needs so that you can relay accurate information to our technicians. Professional and interpersonal, you establish great rapport with our customers to help encourage repeat business.

You carefully manage the whereabouts and needs of every technician in the field. A skilled problem solver, you organize and route our field staff to increase opportunity and cut down on drive time. Throughout the day, you update our clients on the technician's progress. You also take payments and manage billing information. After a phone call is completed, you create report summaries for our senior management. Additionally, you call the customers to follow up and ensure that they are satisfied with their services. When new dispatchers are hired, you shadow them to assist with their training. You love helping people and take pride in your ability to think on your feet


WHAT WE NEED FROM OUR CUSTOMER SERVICE REPRESENTATIVE - IN-HOME SERVICES DISPATCHER

  • Experience in a professional operations position
  • Ability to develop positive working relationships and create a rewarding work environment
  • Superb leadership skills

If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our dispatch team

Location: 12065

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