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Desktop Support Technician
2 months ago
- Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC tasks, no on-call.
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
- Documents, maintains, upgrades, or replaces hardware and software systems.
- Supports and maintains user account information including rights, security, and systems groups.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- Network connection issues, track network connections back to network switches.
- Escalates problems and issues to a higher level of support if unable to resolve.
- Candidates should have 3+ years’ experience supporting PC Hardware and software.
- Comfortability providing hands & feet support for Server and Network is a plus.
- Experience supporting mobile data plans, mobile networks, and devices is a plus.
- A+ Certification is a plus
- Customer focused, attention to detail and good communication skills (verbal and written)
- Great written and oral communication