Family Programs Manager

1 month ago

Burlington, United States Greater Burlington YMCA Full time
Job DescriptionJob Description
POSITION SUMMARY:
This position plays a pivotal role in supporting the Y, a leading non-profit organization dedicated to strengthening the community through youth development, healthy living, and social responsibility. The position supervises and administers youth and family programs while overseeing a range of offerings. This dual role involves a balance between providing essential administrative support and direct involvement in youth and family programming with the goal of increasing Family Membership at the Y.

ESSENTIAL FUNCTIONS:
  • Develop, manage, grow, participate in, and evaluate youth and family programming at the Y.
  • Collaborate with partner organizations to extend program offerings.
  • Work closely with operations to schedule space and for event management.
  • Maintain a consistently high level of service for members and program families.
  • Assist Director with developing and managing budgets for all programs.
  • Meet, or exceed, revenue projections as outlined in the budget.
  • Recruit and train staff to ensure effective program delivery, including onboarding new employees and training in Daxko Operations, Group Ex Pro, and general systems and protocols.
  • Ensure programs are fully staffed with trained personnel and in compliance with staff- to child ratios.
  • Supervise and manage Youth and Family Program staff.
  • Manage member transactions for payment, transfers, or credits.
  • Create and implement standards operation procedure for programs as needed.
  • Assist with member feedback and communication in conjunction with Director.
  • Oversee timecard entry for staff to ensure a timely payroll process.
  • Demonstrate professionalism and support the Y core values of Caring, Respect, Honesty, and Responsibility in dealing with the public, staff, members, and children.
  • Participate in internal Y committees and meetings as needed.
  • Other duties and projects as assigned.
QUALIFICATIONS:
  • At a minimum, hold an Associate Degree in education, social or human services, psychology, sociology, or a related field.
  • Possess a minimum of two (2) years of experience working with children up to age twelve (12).
  • One year of employee supervision in a youth program is preferred.
  • Demonstrate strong leadership skills to lead a team to success.
  • Exhibit exceptional customer service skills.
  • Possess analytical and critical thinking skills to effectively solve problems.
  • Have the ability to interpret, understand, articulate, and enforce rules, policies, and guidelines.
BENEFITS & PERKS
  • Free family membership for full-time staff
  • Program, camp and child care discounts and member benefits
  • Paid time off
  • Medical, Vision, and Dental Insurance with funded Health Reimbursement Account
  • Company-sponsored Life Insurance
  • Short and Long-Term Disability
  • Retirement Savings Plan and Pension Eligibility
  • National Training with Y of the USA
  • Supporting and becoming part of a strong community
  • Public Student Loan Forgiveness (PSLF)


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