HelpDesk Associate

2 weeks ago

Lincoln, United States VDart Inc Full time
Job DescriptionJob Description

Role: HelpDesk Associate

Location: Lincoln , Nebraska (Permanent remote)

Type: Contract

Description:

This is a Service Desk/Help Desk remotely in US.

Shift Schedule: Thurs Sunday, or Friday Monday

Shift Timings: 4x10 7PM CST 6AM CST

Day to Day job Duties: (what this person will do on a daily/weekly basis)

  • Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software, and peripherals.
  • Answers the help desk line and responds to users' requests regarding computer systems. Acknowledges receipt of all user requests within defined service levels.
  • Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
  • Maintains user information and documentation.
  • Participates in ensuring that client requests via the ticketing system are managed to closure.
  • Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software, and peripherals.
  • Answers the help desk line and responds to users' requests regarding computer systems.
  • Acknowledges receipt of all user requests within defined service levels.
  • Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
  • Maintains user information and documentation.
  • Participates in ensuring that client requests via the ticketing system are managed to closure

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)

  • Strong telephone etiquette skills
  • Ability to develop business relationships and communicate effectively with the user community.
  • Basic trouble shooting skills.
  • Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment

Nice to Have; (But not a must)

  • Industry Certifications

  • Technical Support Specialist

    1 week ago

    Lincoln, Nebraska, United States Jobot Full time

    Position Overview:We are currently seeking a dedicated and skilled Technical Support Specialist to provide essential IT assistance within our organization. This role is critical in supporting various departments by managing and resolving technical issues related to computer systems and networks.About Us:Our company has experienced significant growth,...

  • Technical Support Specialist

    1 week ago

    Lincoln, Nebraska, United States Jobot Full time

    Temporary to Permanent Technical Support Specialist This opportunity with Jobot Consulting is hosted by: Shane Bennett Are you a match? Apply now by clicking the "Apply" buttonand submitting your resume. Salary: $18 - $22 per hour About Us: This is a fantastic opportunity to step into a growing organization. Our client has expanded from approximately...

  • IT Help Desk Assistant

    4 weeks ago

    Lincoln, United States Jobot Full time

    Temp to Hire IT Help Desk AssistantThis Jobot Consulting Job is hosted by: Shane BennettAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $18 - $22 per hourA bit about us:This is an amazing position to get your foot in the door to something big! Our client has growth from about 20 employees to about 120...

  • IT Help Desk Assistant

    2 weeks ago

    Lincoln, United States Jobot Full time

    Temp to Hire IT Help Desk Assistant This Jobot Consulting Job is hosted by: Shane Bennett Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $18 - $22 per hour A bit about us: This is an amazing position to get your foot in the door to something big! Our client has growth from about 20 employees to about 120...

  • IT Help Desk Assistant

    3 weeks ago

    Lincoln, United States Jobot Full time

    Temp to Hire IT Help Desk AssistantThis Jobot Consulting Job is hosted by: Shane BennettAre you a fit? Easy Apply now by clicking the "Apply" buttonand sending us your resume.Salary: $18 - $22 per hourA bit about us:This is an amazing position to get your foot in the door to something big! Our client has growth from about 20 employees to about 120 employees...

  • IT Help Desk Assistant

    6 days ago

    Lincoln, United States Jobot Full time

    Temp to Hire IT Help Desk AssistantThis Jobot Consulting Job is hosted by: Shane BennettAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $18 - $22 per hourA bit about us:This is an amazing position to get your foot in the door to something big! Our client has growth from about 20 employees to about 120...

  • Technical Support Specialist

    2 weeks ago

    Lincoln, Nebraska, United States Jobot Full time

    Job OverviewTemporary to Permanent Technical Support SpecialistThis position is hosted by Jobot Consulting. We are seeking a dedicated individual to assist our IT department in addressing and resolving technical issues across various teams within the organization.About Us:Our client has experienced significant growth, expanding from a small team to a larger...

  • Desktop Support Specialist

    1 day ago

    Lincoln, Nebraska, United States Heunets Full time

    Job DescriptionHeunets is seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing day-to-day local and remote desktop support, receiving inbound calls, answering questions, troubleshooting, and documenting steps performed to resolve challenges with hardware, software, and...