Case Manager
3 months ago
JOB TITLE: Case Manager, Troxel Center
STATUS: Full-time/Non-Exempt
REPORTS TO: Director of Women & Children SCHEDULE: Varies, Monday-Friday
DEPT: Programs
Lighthouse Ministries, Inc.(LMI) is committed to giving hope that changes lives through transformational relationship with Jesus Christ. LMI considers every position one of ministry and a vital and valued part of our community. Therefore, it is essential that all employees of LMI have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Core Values, and Pathways to Progress.
LMI is a gospel mission and therefore every staff member is required to be willing to lead and/or participate in Biblically based devotions and other evangelical activities such as Bible study, chapel, and prayer.
SUMMARY OF POSITION:
Be spiritually sound and mature Christian that is able to firmly and graciously lead single women and women with children towards life change according to program guidelines. To work with residents to develop an individual care plans that incorporates the Four Pathways to Progress (Spiritual Growth, Community, Industry, and Education) and counsel to facilitate growth and development towards a healthy, addiction-free life. Coaching should be Biblically based, pointing to our mission, vision and values, addressing the needs of the whole person.
DUTIES AND RESPONSIBILITIES
Identify and assess resident needs and goals and develop a written individual care plan to meet those needs and goals. Work with the team to ensure care plan is relevant and comprehensive.
Assist with interviewing, intake and move in process as needed.
Meet with residents weekly and provide Biblically based coaching to stimulate growth, help guide in making decisions, teach problem solving skills, encourage the turning away from destructive behaviors, navigating change, and increase the resident’s competence and autonomy.
Meet with departmental staff to discuss resident progress in order to provide the most excellent and comprehensive service available
Document in Mission Tracker and maintain current and complete case notes and records for each resident in compliance with program standards and requirements
Complete monthly and year-end program statistical information and submit by deadline for compilation of reports.
Teach classes and facilitate groups as needed
Collaborate with resident to schedule resident’s internal and external meetings and appointments, insuring the appropriateness of services.
De-escalate situations that have the potential or likelihood of becoming volatile or uncontrolled; take action according to standards and protocol.
Transport to and from appointments, court hearings, doctors, community agencies, Walmart, etc .
Assist with administrative program functions such as gratuity dispersal, maintaining resident roster, and ensuring organized, complete, and current resident files.
Conduct daily room and chore checks.
Assist with supervision of work assignments at the facility.
Perform urinalysis for residents.
Attend staff meetings and perform other duties as requested.
SKILLS AND QUALIFICATIONS
Ministry minded with the passionate belief and commitment to invest in individuals, demonstrating Christ’s love and grace through relationship healing and practical assistance
Grounded in the Christian faith as a mature, active member of the body of Christ
Excellent team player, willing and able to collaborate with and support staff members
Strong interpersonal skills, able to listen and guide/counsel according to Biblical principles and individual client needs
Must have and model healthy emotional and physical boundaries and personal safety
Strong writing and verbal skills
Ability to remain calm and reassuring when dealing with upset clients
Ability to access and procure needed information and resources; good negotiation and networking skills
Ability to handle multiple tasks simultaneously while achieving program outcomes and meeting deadlines
Adaptable, flexible, honest and perceptive
Organization with regard to people, things, and information, including excellent time management skills
Computer literate - proficient in word, excel, and internet
Experience in addition, recovery, homelessness, and mental health services
Valid Florida driver’s license, record acceptable to LMI insurance
WORKING CONDITIONS/PHYSICAL FACTORS
Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%
Climb stairs on a daily basis – Occasionally/Frequently
Sitting, standing, climbing – Occasionally
Lifting – occasionally up to 50 lbs
Good manual dexterity and fine motor skills
Contact with street/disenfranchised population – Continuously
Involves the collection of urine specimens - Frequently
EQUIPMENT/TOOLS USED
Computer
Phone
Fax
Drug testing equipment
EDUCATION/EXPERIENCE
Minimum Bachelor’s degree in social work, counseling, human services or education field
1-3 years prior related experience
Any equivalent combination of the above
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