Security Manager

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 892 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Work Hours per Biweekly Pay Period: 80.00

Shift: Monday - Friday

Location: 1324 Lakeland Hills Blvd Lakeland, FL

Pay Rate: Min $61,152.00 Mid $76,419.20

Position Summary

The Security Manager is the senior command level security department employee who is responsible for the overall good order, discipline, and performance of the security department under the direct supervision of the Director of Security. Leads, mentors, and directs shift supervisors in the performance of their assigned duties and responsibilities. Coaches and counsels supervisors and officers towards goals/objectives accomplishment and performance improvement, when necessary. Managerial oversight of the security supervisors’ performance, staff education and training requirements. Serves as a positive role-model and leadership example for security supervisors and security officers to emulate. Assists the Security Director with supervisor performance assessments, officer hiring, department initiatives, and the generation of department goals and objectives. Oversees day-to-day operations for assigned shift and assigned security officers while also maintaining general oversight of all department security supervisors and their shifts. Performs other duties as assigned.

Position Responsibilities

People At The Heart Of All That We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Safety And Performance Improvement

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

Stewardship

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

People At The Heart Of All We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Safety And Performance Improvement

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

Manager Capabilities

• Demonstrates accountability for overall departmental operations and/or organization-wide functional responsibilities within the system to support achievement of organizational priorities.
• Coaches team leaders, direct reports and team members to create a productive work environment.
• Creates a high performing team by building strong relationships, mobilizing others to action and effectively leveraging the talent of their team.
• Manages and supports conflict/issues resolution implementing appropriate corrective actions, improvement plans and regular performance evaluations.
• Demonstrates capacity to manage change resistance and break down barriers to effective improvement and transformation.
• Serves as a mentor for a healthy and safe culture to advance system, department and service experience.

Std Wk Duties 4100

• Maintains the highest level of personal and professional integrity and fairness while ensuring all supervisor and officer performance is conducted with the requisite level of integrity and professionalism.
• Ensures that supervisors and officers maintain an exceptional level of customer service, kindness, and compassion with regard to their interactions with LRH patients, visitors, and staff.
• Ensures that supervisors and officers are in compliance with minimum security officer/supervisor standards while mentoring and coaching them to facilitate their exceeding minimum standards
• Oversees the orientation of new employees, assesses the ongoing competence of all employees and conducts performance appraisals.
• Assists the Director of Security with the generation, review, and updates of security policies, procedures, and standards of work.
• Reviews supervisors’ and officers’ administrative work products, corrects and modifies where necessary, and ensures security administrative products are accurate, timely, and of the highest quality.
• Assists the Director of Security with the establishment of department goals, objectives, and strategies; attends system management meetings and other system-wide meetings as the security department leadership representative in the absence of the Director of Security.
• Continually assesses overall department performance and seeks out new and innovative ways to facilitate its improvement.
• Responds to and resolves difficult and sensitive customer and/or staff complaints, conflicts, and allegations.
• Assumes the overall management and oversight of the security department in the absence of the Director of Security.

Competencies & Skills

Essential:

• Excellent written and verbal communications skills.
• Excellent interpersonal, problem-solving, and judgment skills.
• Excellent conflict resolution and de-escalation skills.
• General computer and application skills.
• Must demonstrate solid leadership and mentoring skills.

Nonessential:

• Exceptional written and verbal communication skills with example written products available for review.
• Exceptional interpersonal skills, problem-solving, and judgment skills; salient examples of demonstrated ability to handle and direct personnel in stressful situations.
• Exceptional conflict resolution and de-escalation skills with associated formal training.
• Advanced computer skills and experience with high-tech security equipment.
• Exceptional leadership skills with the proven ability to lead numerous personnel towards a common goal or objective.

Qualifications & Experience

Essential:

• Associate Degree

Nonessential:

• Bachelor Degree

Other information:

Experience Essential:

- Previous security officer experience.

- Minimum of 1 year previous security supervisor experience.

Experience Preferred:

- Minimum 3 years security supervisor experience.

- Previous LRH Security Officer experience.

- Previous LRH Security Supervisor experience.

- Previous law enforcement leadership experience.

Certifications Preferred:

- IAHSS Supervisor Certification

Licenses Essential:

- Valid driver License

- Florida Class D Security License