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Account Manager

4 months ago

Watertown, United States Fisher-Barton Inc. Full time
Job DescriptionJob Description

Account Manager- Zenith Cutter

Position Summary:

The Account Manager is responsible for the day-to-day management and interaction of existing and new customers. The Account Manager will be responsible for all facets of managing the accounts they will be responsible for from an order to cash basis, including, but not limited to, project management, new product development, quote & opportunity development, and assisting the Business Development Managers and Territory Sales Managers to generate sales.

You will do this by:

  • Owning the order-to-cash process for existing top tier accounts
  • Interacting with purchasing managers, supply managers, customer services representatives and in some cases, owners of the companies you will be responsible for
  • Researching and learning your customer base to probe for new opportunities within your assigned accounts as you learn these customers and the capabilities of Fisher Barton
  • Receiving RFQ’s from existing customers, in line with the current products these customers are buying.

Essential Functions

  • Lead, develop and implement a growth and profit enhancement strategy within assigned existing accounts to ensure maintenance and growth of current business.
  • Conduct quarterly business reviews to analyze customer needs, provide insights, and ensure customer satisfaction.
  • Develop new business to ensure a healthy sales funnel of business over an 18–36-month period.
  • Manage sales pipeline for consistent flow of sales opportunities.
  • Develop an intimate understanding of our customers businesses and identify how ONE Fisher Barton products and capabilities can meet and satisfy their needs.
  • Identify and develop new product opportunities based on customer needs and feedback.
  • Identify and target specific end users on assigned market and customer base to meet and exceed assigned sales budget.
  • When applicable, partner with Business Development Manager.
  • Participate as a member of the Customer Focused Work Team(s) and report progress to the Executive leadership team.
  • Participate in Sales, Inventory and Operations Planning process by collaborating with cross-functional teams and providing accurate demand forecasting on a part level by customer.
  • Participate in tradeshows and customer sponsored events as needed.
  • Travel to customer locations as needed.

Requirements

  • Excellent interpersonal communication and presentation skills.
  • Strong attention to detail and strong analytical and organizational skills required.
  • Ability to work independently and as part of a team by sharing information and supporting company procedures, policies and processes.
  • Collaborative problem solver: ability to quickly assess customer’s needs and work with internal departments.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Ability to effectively deal with change and the unknown; adaptable and flexible.
  • Proficient in windows-based applications (Outlook, Word, Excel and PowerPoint) and ERP systems.
  • 2-4 years Account Management experience.
  • Education: Bachelors degree or equivalent is preferred.

Benefits Package:

  • Health, Dental and Vision Insurance
  • Company Paid Short & Long Term Disability Insurance
  • Life Insurance
  • Critical Illness Insurance
  • Prescription Drug Benefits
  • 401(k) Retirement Savings Plan
  • 10 Paid Holidays
  • Open PTO
  • FSA (Health and/or Dependent Flexible Spending Account)
  • And more

Who we are:

At Fisher Barton, we combine years of experience across multiple industries to deliver unparalleled innovation. Our world-class talent understands the behavior of materials and develops leading-edge solutions that meet your unique needs. We’re more than a source for high-quality parts; Fisher Barton is your resource for the highest quality solutions you’ll find—anywhere.

Fisher Barton is an equal opportunity employer who welcomes and encourages diversity in our workforce. Qualified applicants will be considered without regard to any status or characteristic protected by law.