Referrals Representative
2 weeks ago
JOIN OUR TEAM AND MAKE A DIFFERENCE
We are seeking a part-time Referrals Representative for South End location in Burlington, VT. The Referrals Representative is responsible for the day-to-day processing or all aspects of the patient referral process, and the forwarding of patient records as requested and according to policies and procedures.
Education & Experience
- High School Diploma or GED
- Six months experience in a medical office setting using computers and medical office software application and providing service to internal and external customers.
Knowledge, Skills & Abilities
- Ability to understand and follow strict confidentiality policies and procedures.
- Ability to convey detailed information, ensuring others understand.
- Ability to give full attention to what others are saying, understand the points being made and asking appropriate clarifying questions.
- Ability to work and problem solve on an individual level as well as part of a team.
- Strong organization, prioritization and time management skills.
- Ability to operate standard office equipment including fax machines, copiers and computers.
- Ability to electronically file information and retrieve electronic files quickly and accurately.
Essential Duties
- Locate, retrieve, prepare and deliver patient information in electronic, Faxed or paper form.
- Review referrals for completeness, accuracy and compliance with regulations.
- Protect the security and confidentiality of patient records and related patient health information according to CHCB policies and procedures.
- Monitor the Electronic Practice Management (EPM) and Electronic Medical Record (EMR) tasking.
- Classify, store, analyze and destroy patient health information records per CHCB regulations.
- Prioritize referrals based on urgency, schedule appointments, conduct preauthorization's /precertification's, and document approved and denied pre-authorizations / pre-certifications.
- Train nursing staff to assist with referrals as needed.
- Keep supervisor informed of workload and work backlog as appropriate.
- Employee Assistance Program available to all household members
- Local discounts and perks
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