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Crisis Assistance Case Coordinator

2 months ago

Essex, Maryland, United States Community Assistance Network Full time

This role serves as the primary liaison for individuals seeking support with urgent and emergency situations. The position involves welcoming clients, managing phone inquiries, and delivering direct assistance to families and individuals by aiding in application processes, document collection, eligibility pre-screening, and data entry for households requesting services from the Community Assistance Network.

Key Responsibilities

· Provide comprehensive case management services to families, utilizing a family-centered methodology, and support clients in achieving objectives that foster stability, permanent housing, employment, and self-sufficiency.

· Offer guidance, direction, and resource linkage to help clients access community resources and navigate barriers to housing solutions.

· Assist families in completing the universal application required by the organization.

· Aid families in gathering necessary documentation to assess eligibility for support.

· Make referrals to other agencies as needed.

· Input data and scan documents into various management information systems relevant to the services requested by the individual.

· Prepare and submit monthly, quarterly, and annual outreach reports to the Outreach Director.

· Engage in outreach initiatives, including distributing informational materials and speaking to groups about the organization’s programs and services.

· Serve as a positive role model by upholding the highest standards of professionalism and ethical conduct in all interactions with clients and colleagues.

· Maintain regular attendance in accordance with the organization's policies.

· Assess financial assistance needs for clients based on the designated budget for each service area.

· Participate in training sessions, staff meetings, and other professional development activities.

· Collaborate effectively with all staff, supervisors, community professionals, clients, vendors, and the public.

· Adhere to organizational policies and procedures.

· Undertake additional duties and special projects as assigned.

· Conduct thorough needs assessments and create detailed Individual Service Plans (ISPs) for each client, outlining specific goals and action plans aimed at achieving permanent housing and self-sufficiency, focusing on:

Increasing income

Life skills development

Employment and education

Physical and mental health

Financial management

Childcare and parenting support services.

Additional Responsibilities

· Work collaboratively with agency volunteers to enhance their experience while fulfilling program needs.

· May be assigned to outreach offices as needed.

· May provide front desk coverage as required.

· This position may necessitate working evenings, weekends, and other non-standard hours as needed.

Qualifications

Physical Requirements

The physical demands outlined here are representative of those required to successfully perform the essential functions of this position.

· Ability to function in an office setting.

· Proficient communication skills for telephone interactions.

· Competence in reading, writing, comprehending, and speaking English.

· Capability to complete tasks amidst frequent interruptions.

· Ability to work independently with minimal supervision.

· Capacity to sit for extended periods.

· Ability to navigate stairs.

· Ability to lift up to 20 lbs.

· Ability to bend, lift, and carry items.

· Full awareness of environmental stimuli.

· Full range of motion above the head.

Education and Experience

A bachelor’s degree in a human services field from an accredited institution; OR

An associate degree in a human services field from an accredited institution, accompanied by two years of relevant experience.

· Minimum of two years of data entry experience in a fast-paced environment.

· Possession of a valid driver’s license and access to a vehicle for work-related purposes.

· May be required to use personal vehicle for job-related responsibilities.

· Bilingual candidates are preferred.

Skills and Abilities:

· Strong data entry and organizational capabilities.

· Attention to detail is essential.

· Proficient in computer applications.

· Basic mathematical skills and ability to work with numbers.

· Organized, adaptable, and committed to delivering quality service.

· Ability to work both independently and collaboratively.

· Proficient in prioritizing and managing multiple tasks efficiently.

· Demonstrate integrity and ethical standards in all job functions.

· Strong organizational skills with the ability to prioritize effectively.

· Excellent communication skills, both verbal and written, across all organizational levels.

· Ability to handle sensitive information with confidentiality.

· Knowledge of regulatory standards.

· Compassionate and respectful approach towards individuals facing economic challenges.

· Ability to operate a motor vehicle.

· Familiarity with governmental benefits, community programs, and resources available to clients.

Equal Opportunity Statement

The Community Assistance Network is an equal opportunity employer. This job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this role. Responsibilities may change at any time with or without notice.

Benefits

At the Community Assistance Network, we believe that every employee should have access to resources that support their well-being. Our benefits programs are designed to promote a healthy lifestyle, including health, dental, and vision insurance. Additional benefits include paid time off, financial and savings programs, 401k employer matching, and access to employee assistance programs and various discounts.