Current jobs related to Customer Support Specialist - Oceanside - Sound Seal Inc

  • Customer Support Specialist

    2 weeks ago

    Oceanside, California, United States Frontwave Credit Union Full time

    Position Overview:As a Customer Support Specialist at Frontwave Credit Union, you will play a vital role in delivering a comprehensive suite of financial products and services. Your primary responsibility will be to assist members with their inquiries regarding accounts and loans through phone communication. If you have a passion for helping others and...

  • Sales Support Specialist

    3 weeks ago

    Oceanside, California, United States Hardware Specialty, Co., Inc. Full time

    Job OverviewRole: Sales Support SpecialistOverview: The Sales Support Specialist is integral to the efficiency of the sales department, assisting with daily operations, managing order processes, and liaising with suppliers. This role is perfect for those eager to cultivate a career within Hardware Specialty.Key Responsibilities:Monitor and accelerate pending...

  • IT Help Desk Specialist/Customer Support Technician

    3 months ago

    Oceanside, United States Vision Information Technology Consultants LLC Full time

    Job DescriptionJob DescriptionVision IT is a woman-owned small business that has supported DoD and Federal Sector IT initiatives for over two decades. We believe in PEOPLE FIRST, COMPASSION, and SERVANT LEADERSHIP. We work side-by-side with our clients as a trusted, long-term partner offering innovative consultation and leadership to solve pressing and...

  • Customer Support Specialist, Flexible Hours

    3 weeks ago

    Oceanside, California, United States Circle K Stores, Inc. Full time

    Position OverviewWe are seeking a dedicated Customer Service Representative to enhance our customer interactions and ensure a positive experience for all visitors. This role is essential in maintaining our high standards of service and satisfaction.Key ResponsibilitiesProvide exceptional customer service and support to all customers.Assist with inquiries and...

  • Instructional Support Specialist

    2 weeks ago

    Oceanside, California, United States Pacific View Charter School Full time

    Job SummaryThis is an on-site position, Monday through Friday, 5 hours per day. The Instructional Support Specialist will assist classroom teachers and the Lead Instructional Support Specialist in supervising and instructing K-12 students; assist in preparing classroom materials; and other related work as assigned.ResponsibilitiesAssist in the supervision...

  • Customer Support Specialist, Flexible Hours

    2 weeks ago

    Oceanside, California, United States Circle K Stores, Inc. Full time

    Position OverviewWe are seeking a dedicated Customer Service Representative to enhance our customer experience. This role involves providing exceptional service and support to our valued customers.Key ResponsibilitiesDeliver outstanding customer service in a retail environment.Assist customers with inquiries and resolve issues effectively.Maintain a positive...

  • Customer Service Specialist

    2 weeks ago

    Oceanside, California, United States Marriott International Inc Full time

    Additional Information Pay: $22.20/hour, Front Desk Associate, Flexible Schedule Job Number Job Category Rooms & Guest Services Operations Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our roles extend beyond simply facilitating guest check-ins and check-outs. We aim to create an experience that is both...

  • Active Support Specialist

    2 weeks ago

    Oceanside, California, United States TERI Inc Full time

    Job OverviewPosition: Active Support SpecialistLocation: San Marcos, CAAt TERI Inc, we prioritize health and wellness as essential components of our organizational culture for both our staff and clients. Our commitment to being 'Fit for Life' is a fundamental value, and we encourage all employees to engage in our wellness initiatives actively. We provide...

  • Behavior Support Specialist

    3 weeks ago

    Oceanside, California, United States Blossoming Behavior Full time

    Position OverviewSalary: VariesBlossoming Behavior is seeking passionate, caring, and committed behavior support specialists and Registered Behavior Technicians to assist our clients. Specialists will engage with individuals across the autism spectrum and their families in various settings, including home and community environments. We provide continuous...

  • Healthcare Support Specialist

    2 weeks ago

    Oceanside, California, United States Sandra Simpson Management Full time

    Job OverviewWe are looking for a Healthcare Support Specialist who will be integral to the operations of our medical facility. This role involves a variety of administrative and clinical tasks to ensure the smooth functioning of our healthcare services.Key Responsibilities:Manage all administrative responsibilities efficientlyAssist medical personnel with...

  • Educational Support Specialist

    2 weeks ago

    Oceanside, California, United States Amergis Educational Staffing Full time

    Job SummaryAmergis Educational Staffing is seeking a dedicated and compassionate Educational Support Specialist to join our team. As an Educational Support Specialist, you will work closely with students with special needs, providing instructional and behavioral support under the supervision of the special education department.Key ResponsibilitiesImplement...

  • Client Support Specialist

    3 weeks ago

    Oceanside, California, United States Chevron Full time

    Job Title: Client Support SpecialistCompany: Chevron Stations Inc (CSI)About Us: At Chevron Stations Inc (CSI), we are committed to delivering high-quality fuel and convenience items at our service locations. We seek dedicated individuals who share our vision and are passionate about providing outstanding customer support.Job Overview:Maintain professional...

  • Customer Engagement Specialist

    3 weeks ago

    Oceanside, California, United States Massage Envy Franchising, LLC Full time

    Position OverviewAre you known for your sociable nature and ability to connect with others? Do you thrive in environments that foster friendly competition? At Massage Envy, we are committed to equipping you with all the necessary skills to excel in your role. Your outstanding customer service and sales abilities are what we value most.What We OfferA...

  • Bilingual Customer Service Specialist

    2 months ago

    Oceanside, United States Cox Communications Full time

    **Bilingual Customer Service Specialist (2022-3443)** CAROUSEL_PARAGRAPH * Oceanside, California * Customer Service / Support * 3443 ** Share Job** ** Job Description** **Overview** As the Bilingual Customer Service Specialist, you will play a vital role in the customer experience, by serving as a front-line ambassador. You will guide customers through...

  • Retail Customer Service Specialist

    1 month ago

    Oceanside, United States Dick's Sporting Goods Full time

    At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.If you are ready to make a...

  • Insurance Client Support Specialist

    3 weeks ago

    Oceanside, California, United States Farmers Insurance Full time

    Job OverviewAs an Insurance Client Support Specialist, your primary role will be to deliver outstanding service to our valued clients and prospective customers. You will manage policy modification requests and maintain a comprehensive understanding of our offerings.Competitive Salary with Incentives and Bonus Potential (Dependent on experience)Key...

  • Multimedia Support Specialist

    3 weeks ago

    Oceanside, California, United States Safety NetAccess Inc Full time

    Multimedia Support Specialist Job DescriptionKey Responsibilities:Configure and manage multimedia systems in a service-oriented setting to enhance client experiences.Deliver seamless events through precise equipment configuration and operation.Oversee events while fostering strong relationships with clients.Handle onsite equipment inventory and ensure prompt...

  • Outdoor Customer Care Specialist

    3 weeks ago

    Oceanside, California, United States SBM Management Services Full time

    Position at SBM Management SBM Management is seeking a dedicated Outdoor Customer Care Specialist. The primary responsibility of the Outdoor Customer Care Specialist is to ensure the cleanliness and hygiene of all designated areas. Key Responsibilities: Daily Waste CollectionMaintain cleanliness in parking structures across all levelsEnsure entry...

  • Multilingual Customer Support Representative

    3 weeks ago

    Oceanside, California, United States Cox Communications Full time

    Multilingual Customer Support RepresentativeLocation: Oceanside, CaliforniaDepartment: Customer Service / SupportJob Overview:As a Multilingual Customer Support Representative, you will be essential in enhancing the customer journey by acting as a primary representative. Your responsibilities will include assisting customers at our service station,...

  • Customer Engagement and Sales Specialist

    3 weeks ago

    Oceanside, California, United States Massage Envy Full time

    Position Overview:Are you known for your friendly demeanor and outgoing personality? Do you thrive in environments that encourage healthy competition? At Massage Envy, we are dedicated to providing you with all the training you need to succeed. We are looking for individuals who can bring their exceptional customer service and sales abilities to our...

Customer Support Specialist

3 months ago

Oceanside, United States Sound Seal Inc Full time
Job DescriptionJob Description

Kinetics Noise Control, Inc. (“Kinetics”) has extensive experience designing and manufacturing innovative products to control noise and vibration. Established in 1958 as industrial consultants focused on controlling sound and vibration, Kinetics now produces the industry’s largest selection of innovative products and solutions to control airborne noise, isolate structure-borne vibration, enhance room acoustics, create quiet spaces, and restrain non-structural building systems.

A successful candidate is self-motivated, dependable, well-organized, and adaptable with strong written and verbal communication skills and the ability to balance multiple projects. A “can-do” attitude is required, and the individual must thrive in a fast-paced, energetic work environment. Applicants must be comfortable and confident on the phone while able to think quickly under pressure.

What You Need to Succeed

  • Respond to and receive in bound sales calls and emails from a variety of various customers including outside Sales Reps, retailers/resellers, and individual consumers.
  • Communicate proactively with customers and sales reps on requirements, order status, forecast, lead­time, expedite requests, open complaints, etc to ensure customer satisfaction.
  • Manage a variety of accurate data entry of customer new order requests and Engineering releases including product part #, descriptions, tag lines, proper shipping information and other various notes which ensure the customer's positive experience.
  • Manage carrier assignments based on customers' requests or company prepaid carrier routing guide
  • Process OEM account orders received and update order status thru the customer's web portals as required.
  • Schedules Pick&Pack and standard parts catalog items for manufacturing
  • Backlog purchase orders for non-standard products. Create job folder and add related documents to shared drive and notify various engineering departments, as required.
  • Facilitate actions between multiple departments to meet customer specific needs including order modifications and cancellations.
  • Ensure customer order acknowledgements are sent electronically and timely once a scheduled ship date is assigned.
  • Ensure late shipment notifications are e-mailed to customer. Forward revised order acknowledgements to the purchaser once the order is rescheduled.
  • Initiate sending credit card invoice link to customers when needed. Follow-up on customer payment via credit card software before releasing order to production. Forward payment receipt to accounting.
  • Prepare return authorizations when required for customers for standard products after receiving manufacturing and management approval.
  • Monitor taxable accounts to ensure orders are processed at current tax rates. Notify accounting designee of any new tax rates to be set-up in operating system.
  • Update and notify accounting designee of changes in customer account maintenance.
  • Assist with inventory management.
  • Issues MRO purchase orders
  • Provide small package and LTL freight (ground, air & ocean) quotes & delivery standards per customer requests. Work with Logistics Manager on quotes requiring special equipment or deliveries. Back-up duties of Logistics Manager, when needed.
  • Assist customers with address changes for orders in transit. Trace lost or received short shipments. Work with Logistics Manager to recover the missing material and file freight claims, as required.
  • Ensure open orders and shipped orders are filed properly.
  • Contribute to team effort by accomplishing related tasks as needed.

What You Need to Succeed

  • The successful candidate must have a proven track record of providing successful customer service experience, and ideally have 3+ years in a manufacturer's customer service or related role.
  • Must demonstrate a highly efficient ability to multitask, be extremely detail oriented and able to execute tasks and projects in an independent fashion without immediate supervision.
  • Bachelor's degree from an accredited university preferred or equivalent combination of education and experience.
  • Experience in using Infor ERP Visual is a plus. Must be proficient in Microsoft Office products and comfortable with database entry as well as providing instructions to others as needed.
  • Able to effectively communicate verbally and/or in writing as to work requirements, work in progress, and discrepancy issues. Interacts verbally and in writing with customers, employees, members of management, and others as necessary. Telephone and personal contacts necessary. Must demonstrate tact, diplomacy, professionalism, and positive demeanor in performance of duties.
  • Able to use math to add, subtract, multiply or divide and may work with fractions, decimals, or percentages.
  • Able to follow instructions and/or directions requiring normal to extended periods of concentration. Requires ability to follow a course/sequence of action within specified procedures and to logically think through error issues to resolve or contact appropriate source. Must maintain normal mental alertness to assure accurate order entry. Must be able to organize work to ensure attention to detail and follow through.

Kinetics offers a friendly and professional working environment that supports career and personal development that includes a competitive compensation package and comprehensive training programs.

Kinetics is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identify or protected veteran status.