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    Livermore, United States Sephora Full time

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Client Advisor

2 months ago

Livermore, United States Etro Fashion USA Full time
Job DescriptionJob DescriptionDescription:

SCOPE:

The Client Advisor- Supervisor at ETRO is an ambassador to the brand and is responsible for creating a unique customer experience, coaching and producing leaders by instilling confidence, knowledge, and a stylist’s mentality. This individual is responsible for motivating the team in achieving sales results, ensuring an excellent client experience, being present, and leading by example with personal sales, client engagement and results. This position will assist the Store Manager with scheduling, task delegation, and team development. The ideal candidate has the ability to combine entrepreneurial spirit, passion for the ETRO brand and knowledge of the luxury/retail business with organizational and interpersonal skills.

Requirements:

RESPONSIBILITY:

  • Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client, ensuring that every interaction with a client is memorable.
  • Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
  • Provide exemplary customer service and ensure that others follow suit.
  • Organize and prioritize the selling floor to support the sales effort and overall client experience
  • Resolves all customer issues and complaints quickly and effectively, ensuring client satisfaction.
  • Partner with SM to take ownership of Etro's training within the store. Use morning huddles and weekly meetings to constantly reinforce key elements of the Etro Experience through role-play, providing tips and talking through difficulties of individual associates.
  • Partner with store management to drive goal expectations throughout store.
  • Assists in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork.
  • In absence of store management, responsible for processing post-void transactions, authorizing promotional discounts and employee sales.
  • Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
  • Identifies product concerns in a timely manner
  • Assists with implementation and maintenance of all merchandising/visual direction
  • Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
  • Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures

Main Organizational Interfaces

  • Retail,
  • Operations,
  • CRM,
  • Logistics

Education / Experience

  • Undergraduate Degree or equivalent experience
  • 5+ years’ experience in the luxury sector and knowledge of industry-specific dynamics

Specific Skills

  • Proficient in Microsoft Office Suite, with strong Excel and Outlook skills
  • Ability to react quickly within a fast-paced environment
  • Strong communicator with proven ability to interact on a professional level with internal and external individuals
  • Ability to build positive, inclusive, and respectful relationships
  • Self-motivated, proactive thinker who takes ownership & accountability for actions and outcomes
  • Proven ability to drive results
  • Excellent organization skills
  • Understanding of sales analytics and key performance indicators
  • Wide client network and proven sales record