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Lead Care Manager | Solano County

2 months ago

Fairfield, United States Titanium Healthcare Full time
Job DescriptionJob DescriptionSalary: $23-$25

Position Responsibilities:
The Lead Care Manager (LCM) is a member facing, community-based care management role. The LCM will be responsible for providing oversight and coordination of all general and pediatric care management services within the Enhanced Care Management (ECM) program. The ideal candidate will have extensive experience in care management and a passion for providing high-quality care.

 

  • Reviews data and interviews potential members and own families to verify eligibility for enrollment in the ECM and completes referral process when necessary.
  • Conducts appropriate member assessments telephonically and/or in-person.
  • Conduct in-person member meetings on a monthly basis.
  • Responsible for coordinating with individuals and/or entities to ensure a seamless experience for the member and family and non-duplication of services.
  • Oversee provision of ECM services, including the completion of member assessments, development of member Care Management Plans (CMP), provide educational and community resources.
  • Offer services where the pediatric member lives, seeks care, or finds most easily accessible and within Managed Care Plan (MCP) guidelines and connect member to other community services and supports he/she may need, including transportation.
  • Partners with healthcare professionals, community and social support services, and other healthcare entities to coordinate care and locate member resources.
  • Documents evidence of care in the member’s EHR record concisely and abides by all deadlines.
  • Whenever needed, accompany members and families to office visits to serve as an advocate.
  • Communicates and collaborates with providers and care teams, regarding the members' progress and care needs.
  • Identifies, coordinates, and follows-up on member referrals to ensure continuity of care, and member needs are being met.
  • Reassesses care plans to ensure effectiveness in achieving desired outcomes for members and their family.
  • Investigates and directs members’ and families’ inquiries or complaints to appropriate staff members and follows up to ensure satisfactory resolution.
  • Follows established policies and procedures and attends all training.
  • Maintains knowledge of community services and resources available to the pediatric members including housing resources, financial/income assistance, transportation assistance and food assistance.
  • Facilitates care transitions between providers, partners, and referral sources and specialty care providers.
  • Follows established protocol around patients experiencing pain, safety concerns and/or mental health concerns and creates safety plans, if necessary.
  • Recognizes signs of child abuse and reports appropriately to Children Protective Services.
  • Understands and abides by all departmental and companywide policies and procedures.
  • Complies with all safety and injury prevention policies and regulations.
  • Performs other duties as assigned or required.

 

Position Requirements:

  • High School Diploma +2 years of experience as a medical assistant, certified nursing assistant, or any related roles in home health, hospice, care management, or other healthcare
  • Equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
  • Language: Fluent in English (written and verbal). Spanish bilingual preferred. 
  • Located in Solano County or within close proximity.
  • Current and valid Driver’s License and proof of auto insurance.
  • Current BLS certification from the American Heart Association upon start date.
  • Competent with computers, email, virtual platforms, MS Excel, MS Word, MS PowerPoint, MS Outlook, and other Microsoft Office based programs.
  • Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear, effective manner.
  • Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures


Travel:

  • Hybrid Work Schedule – Approx. 30% of duties will be performed remotely, 70% of duties will involve traveling to conduct in-person member visits. You will have full control over your schedule when meeting members.
  • Eligible for mileage reimbursement for the use of your vehicle for business related travel.
  • Must be able to travel throughout Solano County and surrounding regions.

 

Physical Requirements: Physical demands associated with office work and driving, including but not limited to:

  • Consistently operating a computer and other office equipment such as a telephone, calculator, copy machine, and printer.
  • Frequently moving or carrying office equipment weighing up to 15 pounds across offices.
  • Ability to operate a vehicle and travel to meet with assigned members around the community, attend meetings and different office locations as required or requested.


Benefits: 

  • This is a hybrid role working from home while still servicing members in person
  • Medical, Dental and Vision Insurance 
  • We cover up to 100% of your premium and 50% of your dependent premium depending on the plan
  • Flexible Spending Accounts, Health Savings Accounts & Dependent Care Accounts are also available 
  • Life, AD&D and Short-Term Disability Insurance funded 100% by Titanium Healthcare 
  • 401(k) plan 
  • Employee Assistance Program 
  • 12 Paid Holidays, 3 weeks of all-inclusive PTO per year (accrual begins on the first day of employment) as well as a separate Paid Sick Time balance